Work Order Administrator

3 weeks ago

DeWitt, United States POWERHOUSE Full time
Job DescriptionJob DescriptionDescription:

Description

SUPERCHARGE your career here at Powerhouse


Why Powerhouse:

  • Comprehensive benefits plan with multiple plan options for medical and dental.
  • Vision, HSA, Voluntary Life, FSA, Dependent Care and additional voluntary benefits
  • Company paid long term disability and life insurance.
  • 11 Paid company holidays.
  • Paid Time Off
  • 401(k) plan

What YOU will do:

  • Create work orders from inspections, contractor documentation and customer requests.
  • Initiates and reviews work orders with internal pricing tools and as needed, external quote qualification.
  • Receives and reviews estimates for accuracy, updates status within internal software.
  • Engages in discussion with Contractor Partners regarding estimates, pictures as required to ensure we meet our Service Level Agreement (SLA) timeframes.
  • Assist with reviewing Work Orders for verbiage accuracy and ensures that verbiages match the pricing and that scope of work coordinates with supporting digital pictures.
  • Evaluates Work Order services and consolidates when and where appropriate.
  • Dispatch approved work orders to contractors and obtain a scheduled completion date if requested.
  • Complete daily, weekly, and recurring job assignments on time. Meet Key Performance Indicator (KPI) requirements as outlined by Supervisor.
  • After completion of work order follow up with contractor and track for receipt of work order verification (WOV) to ensure we meet our invoicing SLA.
  • Source contractors for one-time work orders and obtain all relevant compliance documentation to meet the business requirements.
  • Request and manage compliance documentation for new and inactive work orders only contractors.
  • Remains informed on current code ordinances and water restrictions within the industry that may affect Work Orders.
  • Advise of work order process enhancements in writing including reason, format, and benefit of change to the Sr. Work Order Manager.

What YOU bring:

  • At least 2 years in horticulture or a business related field or equivalent professional commercial landscape experience required.
  • Previous experience in initiating and processing customer service requests beyond the scope of the contract.
  • Demonstrated experience in estimating commercial landscape projects
  • Demonstrated experience in employee relations, communication, and problem-solving.
  • Working knowledge of landscape and snow removal industry is essential.

Equal Opportunity Employer/Disability/Veterans

Requirements:


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