Office Representative

3 weeks ago

Hixson, United States Chuck Yarbrough - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As Office Representative - State Farm Agent Team Member with Chuck Yarbrough - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Chuck Yarbrough - State Farm Agent is eager to bring aboard your collaborative presence.

RESPONSIBILITIES:
  • Lead a calm professional client focused State Farm Agency,
  • Primary focus will be to take great care of our existing clients
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
QUALIFICATIONS:
  • Recent Experience working in a State Farm Agents Office is required
  • Current Property and Casualty, Life and Health Tennessee License is required
  • Excellent communication skills - written, verbal, and listening
    Highly organized and detail-oriented
  • Experience in customer service required
  • Experience in managing customer service preferred
  • Experience in sales preferred
  • Proactive in problem-solving
  • Able to work in and manage a team environment
  • Experience in Windows computer applications
  • Able to coordinate and collaborate with others to achieve agency goals.
  • Able to succeed in a fast-paced environment

  • Paid time off (holidays and personal/sick days)
  • Salary plus commission/bonus

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