Current jobs related to I.T. Support Analyst - Mangum - Cohesive Healthcare Management

Position Summary

Ensure technology is accessible and equipped with current hardware and software. Troubleshoot hardware, software and network operating system. Provide orientation to new users of existing technology. Provide individual training and support on request. Maintain current and accurate inventory of technology hardware, software and resources. Troubleshoot all technology issues. Maintain log and/or list of required repairs and maintenance. Provide network access to all staff. Install work stations. Connect and set up hardware. Load all required software. Provide network accounts and passwords as required. Monitor security of all technology. Install and maintain and passwords. Input and maintain IP addresses. Identify and prepare hardware for disposal when appropriate. Ensure hardware is stripped and secured before disposal. Perform other related duties as required during working hours.

Location: Mangum Regional Medical Center

Supervisor:

IT Director/Administrator

Position Supervisory Responsibilities

Supervisory Positions may include:

None

Position Qualifications

Minimum Qualifications:

• Ability to project a professional Image.
• Must comprehend, and comply with company rules and policies
• Pass a mandatory pre-employment drug and alcohol screening
• Must pass a mandatory criminal background test
• 1-2 years of hospital IT experience preferred.
• Effective verbal and written communication skills, and strong presentation skills with ability to adjust accordingly for a variety of audiences.
• Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting is ineligible for employment in this position.
• Freedom from illegal use of drugs.

Education and/or Experience:

• High school diploma or equivalent.
• Associate or bachelor’s degree in information systems, data processing, electronics technology, or microcomputer systems required.

Certificates, Licenses, Registrations:

IT certification

Language Skills

English is the primary language of the facility. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instruction furnished in written, oral and/or diagram form. Ability to define and solve problems, interpret data, establish facts and draw valid conclusions.

Essential Functions and Responsibilities

To perform this job successfully, an individual must be able to perform each key function satisfactorily based on five overall skills categories; assessment, planning, intervention, evaluation and teaching/coaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

• Provides network and desktop support to staff including remote offices.
• Configures computer systems for new hires.
• Support IT communications issues with users.
• Perform mobile device setup, installation and/or post installation support.
• Occasionally work outside of regular business hours to resolve urgent issues.
• Analyzes and recovers system when malfunction occurs.
• Monitors security Procedures.
• Troubleshoot software and hardware on-line to maintain performance and system throughout.
• Coordinates and schedules work within vendor service providers.
• Consistently presents a professional image and a caring attitude.
• Demonstrates initiative in personal/professional development

The preceding list of essential functions is not exhaustive and may be supplemented.

Additional Responsibilities

• Adhere to the hospital’s philosophy, mission, and policies and procedures.
• Support the hospital’s goals and objectives.
• Maintains a good attendance record and follows all hospital rules, policies and procedures.
• Establishes and maintains excellent interdepartmental and interpersonal relationships.
• Attends required departmental meetings and in-services to stay current with the developments of the department and hospital.

Interpersonal Skills

• Demonstrates active listening techniques.
• Gains support through effective relationships.
• Treats others with dignity and respect; seeks feedback.
• Demonstrates honesty and integrity at all times in care and use of patient and hospital property.
• Demonstrates and understands the importance of and respect for the rights, dignity and individuality of each patient in all interactions.
• Demonstrates respect for co-workers and responds to the needs of patients by complying with hospital policies.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to work inside a clean, well-lit, and well-ventilated laboratory. While performing the duties of this position, the incumbent is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move greater than 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may be exposed to some hazards such as radiation, bodily fluids that may contain disease, and fumes from laboratory chemicals. The employee may be required to travel.