Client Support Specialist
1 month ago
Job Purpose:
Provide support to staff on all company supported applications. Troubleshoot computer problems, determine source, and advise on appropriate action. Complete application project-based work.
Job Summary:
This position reports to the IT Manager. It requires exceptional internal customer service and follow up skills. The ideal candidate should possess strong organization and time management skills and have basic knowledge of Microsoft SQL Server and TCP/IP networking protocols, Office 365, Windows 7, 10, 11 and web browsers.
Responsibilities:
•Accident prevention – correct and/or report any unsafe working conditions before they result in an accident
•Report and correct any unsafe working conditions to prevent accidents.
•Answer staff questions in person and via phone on all company supported applications.
•Troubleshoot computer problems.
•Determine source of computer problems (hardware, software, user access, etc.)
•Serve as liaison between staff, technology department, and outside vendors to resolve issues.
•Work one-on-one with staff on applications.
•Maintain logs (data entry) and prioritize issues.
•Recommend or perform actions to correct problems.
•Research, document, and provide accurate solutions to user problems on a timely basis.
•Evaluate and prioritize help desk tickets.
•Effectively escalate and document all support calls for which resolution at this level is not possible.
•Acquire and maintain a highly competent knowledge of relevant products and current support policies.
•Protect organization by keeping information confidential and secure.
•Manage user email and accounts.
•Maintain network access/permissions
•Identify and implement efficiency improvements, cost reductions and profit improvement initiatives
•Perform other duties as assigned.
•Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
Education: Bachelor of Science in Information Technology, or equivalent experience.
Experience: The candidate should possess a minimum of 1 year experience in a Technical Support position.
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