Hotel Front Desk Attendant
1 week ago
$14.50 - $16.50 hourly
Responsibilities:- Handle customer complaints as necessary
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Bookkeeping: keep accurate records of all hotel guest account information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Must have graduated high school, received a GED or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Working knowledge of Microsoft Office and reservation management systems
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
We are one branch of our great Hospitality Associates We represent a strong, personable, and understanding group of people who ensure that we take care of our own. Here at the LaQuinta Inn & Suites, we like to build from within, we like to grow together.
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