Medical Assistant

4 weeks ago


Portland, United States Root Whole Body Full time
Job DescriptionJob DescriptionSalary: $20-$24/hr DOE

Division/Department: Clinic

Reporting Relationship: Clinic Director

Compensation Structure: Hourly + Performance Bonus

 

Position Summary:  The Medical Assistant position serves as the liason between the patient and clinic team to insure a seamless patient experience.  They coordinate daily clinic operations across required departments and provides support to the Naturopathic Physicians in particular and the clinic as a whole.  They communicate regularly with patients, monitor and optimized clinician's schedules and if experienced, will be leaned on to provide ancillary clinic services such as blood draws, injections or IV therapy. The Medical Assistant position works closely with the Customer Success team, Billing Department and the Clinic Practitioners to provide additional clinical and administrative support.

 

Responsibilities: The Medical Assistant’s responsibilities include but are not limited to…  

  • Helps that clinic team deliver a seamless and consistent patient experience 
  • Assists clinicians with ordering and processing of labs, prescriptions and imaging.  
  • Assists clinicians with scanning and proper documentation of lab and imaging results, as well as following up with patients when results are received to schedule follow up appointments 
  • Assists clinicians with patient follow-ups regarding treatment plans  
  • Supports clinic team and ensures consistent processes practiced by all clinicians (patient intake, check out, charting, etc.) 
  • Assists the customer engagement team to assure clinic procedures are properly carried out 
  • Verifies all incoming new patient or insurance information. Once clients self-verify benefits; the MA updates client profiles with needed information including coverage cap.
  • Reviews all clinic visits to assure proper scheduling, pre-authorization, paperwork, check-out and charting occurs.  
  • If certified and experienced, provides ancillary services direct to the patient such as blood draws and injections (under the guidance of our ND's).
  • Trains and assists new team members regarding clinic procedures  
  • Maintains a flexible schedule to adjust to the needs of the practitioners.  

 

Qualifications: 

  • 3+ years’ experience in medical setting (Holistic Healthcare experience is a plus) 
  • Certified Phlebotomy Technician (Required). Experience administering IV therapy a plus.
  • Completion of an Accredited Medical Assistant Program; accredited phlebotomy training certificate or experience preferred
  • Specialized skills and knowledge of naturopath, acupuncture and other traditional, natural health modalities 
  • Good organizational skills and follow-through, able to multi-task and improvise while remaining professional and friendly towards clients and coworkers alike.  
  • Emotionally intelligent, professional and grounded - ability to stay calm in any situation

 


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