Job DescriptionJob DescriptionIT Manager

Position Summary

The IT manager’s role is to ensure the streamlined operation of the IT department in alignment with the business objectives of the organization. The IT manager will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT manager will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The IT manager will also define and implement IT policies, procedures and best practices.

Duties and Responsibilities

• Lead the IT department’s operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources.
• Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment.
• Database knowledge required.
• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Keep current with the latest technologies.
• Manage financial aspects of the IT department, including purchasing, budgeting and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Approve and oversee projects and project portfolio.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
• Develop requests for proposal.
• Negotiate and administer vendor, outsourcer and consultant contracts and service agreements.
• Practice asset management for IT hardware, software and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT activities.
• Ensures adherence to HACCP and SQF requirements for food quality and safety.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibilities

This position manages all team members of the department and is responsible for the performance management and hiring of the team members within that department.

Qualifications

Must have previous IT Management experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Four-year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience. Proficient in MS Office, SQL, and network architecture.

Mathematical Skills and Reasoning Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear. The team member frequently is required to sit. The team member is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. While performing the duties of this job, the team member is regularly exposed to extreme cold. The noise level in the work environment is usually moderate.

Team member Wellness

Incorporate the company’s core values while managing daily activities by leading and supporting by example.

Absence Coverage

The IT Administrator will cover in the absence of the IT Manager.

Reports to: General Manager

---