Madeline of Decatur Memory Care-Concierge

1 week ago

Decatur, United States The Madeline of Decatur Full time
Job DescriptionJob Description

JOB DESCRIPTION

Manage the efficient operations of the community front desk. Greet and direct residents, visitors, employees. Manage the telephone and other office equipment operations.

JOB FUNCTIONS

Essential Functions:

• Greet all residents and visitors in the facility.

• Answer incoming phone calls and direct to proper extension or take messages.

• Fill out incident reports on residents/visitors as needed.

• As residents move in, add their name/phone number to the rolodex at the front.

• Understand your role in monthly fire drills.

• Notify the monitoring company to be taken "offline" prior to fire drills.

• Ensure that visitor and home health logs are completed.

• Carry a radio at all times when away from the desk.

• Receive, sort and deliver facility mail accurately and timely.

• Assist with office duties such as typing, mail, etc.

• Answer inquiries if needed and fill out inquiry form and send to marketing.

• Verify that residents fill out the sign in/out form when leaving the facility.

• Work cooperatively with facility staff.

• Report to work on time as scheduled and consistently demonstrate dependability and punctuality.

• Know the location and operation of all emergency equipment and systems.

• Render first aid and assistance as needed.

• Lend assistance to police and emergency personnel as dictated by the situation.

• Attend all mandatory meetings and in-service training sessions.

• Provide good radio etiquette when utilizing the radio to contact other departments.

• Perform all duties assigned in an effective, timely and professional manner.

• Observe infection control procedures and properly correct if needed.

• Accept assigned duties in a cooperative manner.

• Report to work in neat, clean attire and consistently present an appropriate professional appearance according to the uniform policy.

• Maintain a professional attitude and consistently work cooperatively with residents, families, supervisor, co-workers and ancillary service providers.

• Understand and follow all company policies including the Employee Handbook.

• Complete other duties as assigned by the supervisor and/or administrator.

• As an essential function of the job, Concierges are regularly called on to effectively report emergencies.

• It is determined that Concierges have the ability to communicate with others and do not pose a direct threat to the safety or health of self or others.

Non-Essential Functions:

• Must be able to accept responsibility and act quickly in emergency situations.

QUALIFICATIONS/SKILLS/REQUIREMENTS

High school diploma or GED equivalency. Ability to follow written and oral instructions as well as operate office equipment. Knowledge and ability to utilize computers and software. Previous experience in customer service is required.

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