Emergency call agent
2 weeks ago
Job Title: Emergency call agent.
Location: Fort Drum.
Schedule: Full-Time job.
Qualifications & Education:
- The Emergency call agent should have the Ability to handle the phone system in order to answer calls quickly.
- The Emergency call agent should have Strong communication skills.
- The Emergency call agent should the Ability to maintain composure during stressful situations.
- The Emergency call agent should have an Advanced medical knowledge to help callers handle emergency situations while the ambulance is in transit.
- The Emergency call agent should have the Ability to read maps and knowledge of local geography.
- The Emergency call agent should have Experience in the health sector either paid or voluntary.
Duties & responsibilities:
- The Emergency call Agent should answer at least 75% of all phone calls within four rings.
- The Emergency Call Agent should answer the phone with "Public Works Emergency Service Line", give their name, and identify themselves.
- The Emergency call agent should maintain a log of all calls received to include the time the call was taken, noting if the call was forwarded, and to whom it was forwarded.
- The Emergency call agent should record the following information for each call:
- Time the call was received.
- Time the call was reported to DPW.
- First and last name of the caller.
- Phone number of the caller including area code.
- Full email address of the caller.
- Location of issue (including building and room number if applicable).
- Reported issue.
- Length of time the issue has existed.
- Remarks or comments (as needed).
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