Call Center Supervisor

3 months ago

Valencia, United States Shield HealthCare Full time
Job DescriptionJob Description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Call Center Supervisor to support staff providing telephone customer service support.

This is an on-site position in Valencia, CA.

JOB RESPONSIBILITIES:

  • Monitors and reviews reports for performance statistics, daily
  • Manages abandonment rate
  • Runs and monitors dialer campaigns
  • Manages Available time per agent
  • Maintains sufficient phone coverage in specialty queues
  • Monitors, evaluates and assists with follow up on team hold screens
  • Monitors and ensures completion of returned documents
  • Monitors quality and productivity of agents and generates reports
  • Monitors calls to observe employee demeanor, technical accuracy, and conformity to company policies
  • Answers questions and recommends corrective services to address customer complaints
  • Coaches agents through side-by-sides, monthly
  • Determines work procedures, prepares work schedules, and expedites workflow
  • Studies and standardizes procedures to improve efficiency of subordinates
  • Maintains harmony among workers and resolves grievances
  • Prepares and delivers monthly and annual performance reviews with management
  • Identifies beneficial training topics based on questions and requests from agents
  • Conducts interviews
  • Delivers disciplinary action and maintains Key Incident Logs
  • Handles and resolves escalation calls

QUALIFICATIONS:

  • 2+ years supervisory experience, preferably in a call center environment
  • Minimum 3-5 years customer service experience
  • Health care industry experience preferred
  • College degree preferred
  • Call center experience preferred
  • Customer service leadership experience preferred
  • Proficient in Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • Strong organizational skills

SALARY & BENEFITS:

  • $22-45/hour
  • Medical, Dental and Vision (Eligible first day of employment)
  • Flexible Spending Account
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Vacation and Sick Days
  • Paid Holidays
  • Education Assistance
  • Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

  • Call Center Supervisor

    3 weeks ago

    Valencia, United States Shield HealthCare Full time

    Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally...

  • Call Center Supervisor

    4 weeks ago

    Valencia, United States Shield HealthCare Full time

    Job DescriptionJob DescriptionSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield...

  • Call Center Sales Representative

    6 days ago

    Valencia, United States Audi Valencia Full time

    As a Call Center Sales Representative, you will answer phone calls, set appointments for sales teams, and assist the Internet Department with responding to leads. Job Responsibilities not limited to: - Â- Ability to handle a large volume of phone callsÂ- Set daily appointments - Â- Follow up with existing and potential customers to generate...

  • Assistant Manager Contact Center

    2 weeks ago

    Valencia, California, United States Shield California Health Full time

    Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally...

  • Assistant Manager Contact Center

    1 month ago

    Valencia, United States Shield HealthCare Full time

    Job DescriptionJob DescriptionSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield...

  • Assistant Manager Contact Center

    4 weeks ago

    Valencia, United States Shield HealthCare Full time

    Job DescriptionJob DescriptionSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield...

  • Community Care Supervisor

    4 weeks ago

    Valencia, United States PMP Management Full time

    PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as **Customer** **Care** **Supervisor**, Valencia, CA. **Who We Are** Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern...

  • Communications Supervisor

    2 days ago

    Valencia West, United States AMR Full time

    More Information about this Job: IMMEDIATELY HIRING!! COMMUNICATIONS SUPERVISOR FULL-TIME OPPORTUNITY!! We are hiring a COMMUNICATIONS SUPERVISOR who contributes to the company's success by assisting the Communications Manager in executing Communication Center operations during scheduled shifts. The Communications Supervisor provides leadership and...

  • Training Supervisor

    1 month ago

    Valencia, United States ConsultNet Full time

    Training Supervisor Valencia, CA- 100% onsite Direct Hire $36- $50 an hour Successful candidate will be responsible for supervising training team. Establishing a contact center training and development strategic plan which supports the contact center's strategic plan and the company's mission and priorities. Work closely with internal stakeholders and...

  • Training Supervisor

    4 weeks ago

    Valencia, United States ConsultNet Full time

    Training Supervisor Valencia, CA- 100% onsite Direct Hire $36- $50 an hour Successful candidate will be responsible for supervising training team. Establishing a contact center training and development strategic plan which supports the contact center's strategic plan and the company's mission and priorities. Work closely with internal stakeholders...

  • Community Care Supervisor

    4 weeks ago

    Valencia, United States PMP Management Full time

    Job DescriptionJob DescriptionDescription:PMP is seeking a motivated, detailed, communicative, and personable professional to join our team asCustomer Care Supervisor, Valencia, CA.Who We AreProperty Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments...

  • Community Care Supervisor

    2 months ago

    Valencia, United States PMP Management Full time

    Job DescriptionJob DescriptionDescription:PMP is seeking a motivated, detailed, communicative, and personable professional to join our team asCustomer Care Supervisor, Valencia, CA.Who We AreProperty Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments...

  • Customer Service Supervisor

    1 month ago

    Valencia, United States LA Police Gear Full time

    Job DescriptionJob DescriptionJob Summary:A back up supervisor to the customer service department processes orders in preparation for shipment, assists in supervising the customer service department and performs tasks within the customer service department.Essential Functions:1. Perform supervisory functions as needed (and in the absence of the Customer...

  • Customer Service Supervisor

    4 weeks ago

    Valencia, United States LA Police Gear Full time

    Job DescriptionJob DescriptionJob Summary:A back up supervisor to the customer service department processes orders in preparation for shipment, assists in supervising the customer service department and performs tasks within the customer service department.Essential Functions:1. Perform supervisory functions as needed (and in the absence of the Customer...

  • Site Supervisor

    4 weeks ago

    Valencia, United States RadNet Full time

    Job DescriptionJob DescriptionResponsibilitiesArtificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience....

  • Training Supervisor

    1 month ago

    Valencia, United States Shield HealthCare Full time

    Job DescriptionJob DescriptionSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield...

  • Training Supervisor

    7 days ago

    Valencia, United States Shield HealthCare Full time

    Job DescriptionJob DescriptionSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield...

  • Training Supervisor

    4 weeks ago

    Valencia, United States Shield HealthCare Full time

    Job DescriptionJob DescriptionSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield...

  • MD Psychiatrist and Psychiatrist Supervisor

    1 month ago

    Valencia, United States New U Therapy Center & Family Services, Inc. Full time

    Job DescriptionJob DescriptionNew U Therapy Center & Family Services is currently seeking CA licensed Psychiatrists and Psychiatrist Supervisor to join our very well-established multidisciplinary clinic. Our friendly private practice-like offices are located in Valencia, Westlake Village, and Torrance, CA and provide telehealth services across the state of...

  • MD Psychiatrist and Psychiatrist Supervisor

    4 weeks ago

    Valencia, United States New U Therapy Center & Family Services, Inc. Full time

    Job DescriptionJob DescriptionNew U Therapy Center & Family Services is currently seeking CA licensed Psychiatrists and Psychiatrist Supervisor to join our very well-established multidisciplinary clinic. Our friendly private practice-like offices are located in Valencia, Westlake Village, and Torrance, CA and provide telehealth services across the state of...