Manager, Design and Construction

Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty.

Collinson has been enhancing the airport experience for over 30 years, with access to lounges, retail, dining, and spa experiences, offers and more. Creators of the world’s largest lounge membership program, Priority Pass provides access to an extensive global lounge and partner network.

Using their expertise and products to craft customer experiences. Collinson’s range of services helps global brands acquire, engage, and retain choice-rich customers.

Airport Dimensions want travelers to value their time at the airport. They continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, from convenient food ordering to contactless collection of duty free, Airport Dimensions help improve the travel experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.

Airport Dimensions has a rapid growing network of locations at the world’s leading airports across the United States, United Kingdom and Middle East. Under our brands The Club, Club Aspire, Chase Sapphire Lounge® by The Club, No 1 Lounges and sleep ’n fly, Airport Dimensions provides award-winning hospitality services tailored to the specific needs of passengers and has developed value-added experiences for over 50 airport and airline partners.

What does a Manager, Design & Construction do?

As Design and Construction Manager, you will be an integral part of our Design & Construction team, ensuring that all guest and employee areas within our airport lounges are maintained to the highest standards. Your role will oversee all aspects of the care and upkeep of furniture, artwork, and accessories. Your accountability will extend to coordinating interior furnishing projects from inception to completion, including defining project scopes, managing budgets and schedules, integrating projects with daily operations, documenting processes, and ensuring overall quality standards are met. Your role involves overseeing the interior furnishing warranty, replacement, repair process, from submission to execution, and collaborating with various stakeholders to create cohesive and visually impactful environments. As a liaison between Airport Dimensions or any partner co-brand lounges and various third-party providers with overseeing a total of over 29 lounges with continued growth, your role will be pivotal in managing the interior furnishing aspects of new constructions, refurbishments, or expansions. Additionally, you will be the primary contact for warranty related matters for furniture, ensuring alignment with Airport Dimensions' objectives and partner expectations.

Essential

• Minimum of 4 years of analyst/specialist level experience

• Strong organizational and multitasking abilities, with the capacity to manage multiple projects at various stages simultaneously.

• Experience in building and maintaining constructive partnerships and collaborative relationships.

• Flexibility to travel as needed (estimated 2-3 trips per month) and ability to work remotely or in-office as required.

• Authorization to work in the U.S. and possession of an undergraduate degree.

Desirable

• Familiarity with airport lounge programs, offerings and operation

What You'll do?

• Ensure timely updates to senior leadership and key stakeholders regarding warranty, replacement, repair developments and potential impacts on resolution success.
• Escalate any interior furnishing-related issues affecting timelines or budgets appropriately.
• Maintain professional relationships with co-brand lounge partners, ensuring alignment with partner expectations.
• Manage project plans and schedules for interior furnishing procurement, delivery, and installation.
• Collaborate with architects, interior designers, contractors, and vendors to select interior furnishing products that meet project specifications, budgetary constraints, and aesthetic requirements.
• Coordinate with vendors, suppliers, and contractors to ensure timely delivery and installation of interior design elements.
• Monitor project progress, identify potential risks or delays, and implement corrective actions to mitigate issues and ensure project objectives are achieved.
• Conduct site visits and inspections to monitor the progress of interior furnishing installations and address any issues or concerns that arise.
• Maintain Continuous Review Processes (CRP)
• Assist in providing valuable data contributing to an effective long and short-term strategy for the Interior Furniture Plan (IFP) standards, ensuring comprehensive and accurate financial planning for lounge operations.
• Assist with specifications for new lounges.
• Prepare monthly status reports outlining priorities and scheduled completion dates for warranty, replacement, and repair schedules including pending operational and capital expenses.
• Lead all aspects of the hospitality standard walk process.
• Research and introduce new products that are more economical and effective.
• Assist in developing procedures to assist operations in streamlining interior repair processes and minimizing labor hours required for maintenance tasks required for furniture, accessories, and artwork within the lounge.

What You'll Need?

• Minimum 4 years of experience in a role involving oversight of FFE warranty, procurement and installation, preferably within airport construction or related fields.
• interior design, with a focus on commercial, residential, or hospitality projects.
• Strong organizational, administrative, and multitasking abilities, with the capacity to manage multiple projects at various stages simultaneously.
• Proficiency in leading productive meetings and fostering collaboration among team members.
• Demonstrated track record of successful project delivery while adhering to desired outcomes and budgets.
• Detail-oriented approach and commitment to delivering high-quality results on time and within budget.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively in a fast-paced, deadline-driven environment.
• Creative problem-solving abilities and attention to detail.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.).