Customer Service and Sales Representative
2 weeks ago
Gardens of Babylon is looking for a highly driven Customer Service & Sales Representative who is a keen problem solver to join our team. This person will be responsible for filtering sales leads and performing daily operations related to customer service.
Lead filtering is focused on vetting potential clients who have inquired about our services, and is a sales-oriented responsibility which may include selling certain products and services over the phone. Daily operations include handling inbound and outbound calls, monitoring text communications, responding to customer queries across our online platforms, and providing proactive client communication.
This role requires hands-on customer attention and delivering high levels of customer satisfaction, along with an attention to detail and comfortability with customer relationship management (CRM) systems.
Key functions:
- Function as point person for all inbound customer queries across primary client-facing communication platforms, such as phone, text and email
- Filter incoming leads for our services, which includes communicating with prospective clients over phone and text, vetting qualified leads, scheduling onsite visits for our sales team, selling simple fixed-price services, and updating lead tracking systems
- Provide proactive and reactive customer support for clients under contract for recurring services
- Perform accounts receivable tasks, which includes contacting customers to collect deposits and payments, and arrange for billing
- Monitor and maintain communication with customers on social media platforms.
- Follow company standards, protocols and FAQs when interacting with clients or prospective customers, and utilize internal company communication management systems to track communication status or route questions to the appropriate staff member
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Be onsite at GOB headquarters during assigned shift times
- Performs other duties that may be assigned by management/supervisor
Requirements:
- 2 or more years experience as a Customer Representative or similar role
- Excellent interpersonal and verbal communication skills with a customer-oriented approach.
- Strong problem-solving ability with a drive for results
- Ability to be receptive to feedback, and willing to learn. Receptive to change and to embrace continuous improvement.
- Proficiency in Customer Relationship Management (CRM) Systems and data analysis software
- Ability to adapt to change effectively
- Exceptional organizational and multitasking abilities
We are a rapidly growing company and strive to be the premier landscape company in greater Nashville. The only thing our team is missing is YOU
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