Houseman/Housekeeper

1 month ago

Charlotte, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

We are looking for an ambitious and fun individual to join our hard-working housekeeping and maintenance team at The Holiday Inn Express & Suites- Ballantyne. Our goal is to enhance the customer experience by keeping our facilities in a clean and orderly condition while having fun at work


  • Supply own cleaning cart with appropriate supplies for shift.
  • Deliver baby cribs, pillows, extra towels and misc. guest requests to guest rooms.
  • Clean and mop floors according to proper procedures using any safety equipment necessary.
  • Restock shelves with paper supplies and restock room cleaner caddies daily.
  • Put away all incoming supplies and deliveries.
  • Move and arrange furniture and turn mattresses as required during general cleaning.
  • Deliver excellent customer service.
  • Create daily job lists and record all serviced rooms.
  • Maintain equipment in good condition.
  • Report on any shortages, damages or security issues
  • Handle reasonable guests' complaints/requests and inform others when required.
  • Move and arrange furniture and turn mattresses as required during general cleaning.
  • Comply with health and safety regulation and act in line with company policies and licensing laws.


Requirements:

Skills to be successful in this role would include:

  • Ability to work independently and remain motivated.
  • Smile
  • Proven working experience in relevant field.
  • Helpful with customer service
  • Professionalism along with speed and attention to detail

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