Scheduling Coordinator

1 month ago


Dallas, United States Accident Centers of Texas Full time
Job DescriptionJob DescriptionWe are the Accident Centers of Texas, looking to add a Bilingual Scheduling Coordinator in our team in the Corporate office. This is fulltime onsite position from Monday to Friday 9 AM-6 PM. You will be scheduling, following up and delegating requests from patients and attorneys. 

Job Description details 
  • Efficiently manage and execute timely intake processes for new patients.
  • Scheduling: Accurately schedule patients using the electronic medical record (EMR) database across all clinics.
  • Patient Communication: Professionally communicate with patients regarding appointments and follow up as necessary.
  • Point of Contact: Act as the primary point of contact via telephone and email for all new patient scheduling, both internal and external.
  • Tracking Assistance: Provide support in tracking and monitoring new patient scheduling.
  • Organizational Maintenance: Maintain an organized system for supervisors to easily reference.
  • Spreadsheet Management: Develop and maintain a comprehensive spreadsheet for new patients.
  • Collaboration: Work closely with Case Managers to ensure patient compliance and follow-up.
  • Information Requests: Obtain necessary details from external agencies and attorney offices when required.
  • Record Requests: Request and manage all necessary records related to new patients and referrals.
  • Issue Reporting: Promptly report any issues to management.
  • Team Coordination: Collaborate with cross-cultural and cross-departmental teams to ensure timely completion of all tasks.
  • Compliance: Adhere to all ACT guidelines and policies for compliance matters.
Requirements:
  • Education: High School Diploma.
  • Computer Skills: Proficiency in computer usage.
  • Medical Office Experience: Previous experience in a medical office, particularly in scheduling patients and handling phone triage.
  • Communication Skills: Ability to handle a high volume of calls and emails. Must communicate effectively with team members and management.
  • Bilingual: Fluency in Spanish is required.
  • Location: This position is based in the corporate office in Dallas, with work hours from Monday to Friday.

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