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Event Server | Madison Square

2 months ago

New York, United States NeueHouse Full time
Job DescriptionJob Description

NeueHouse is the private workspace and cultural home for creators, innovators, and thought leaders. With iconic buildings, timeless design, thought-provoking cultural experiences, and elevated hospitality, NeueHouse has reimagined the ideal environment for creative potential and progress.

Our Properties

NeueHouse currently operates across three different, but equally iconic properties in New York City and Los Angeles: 

  • Our Madison Square (MSQ) House is situated in New York’s iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s – and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held.
  • Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA’s most celebrated buildings and occupies the original CBS Studio (the world’s first structure built intentionally for broadcast). Here genre-defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.
  • Our Venice Beach House (VB) was once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community.

The Role

Key to the success of our growing F&B + Events program, our servers create innovative and outstanding service and drink experiences for our members and guests at NeueHouse. Reporting into the Food & Beverage + Private Events team, Event Servers are ambassadors for NeueHouse, exercising strong knowledge and specialization in coffee, tea, table and cocktail service.

Our servers represent NeueHouse by providing hospitality, warmth, and grace in every interaction with our Members and their Guests, as well as the general public. Attentive, present but never intrusive, energizing, and available, Event Servers find new opportunities to enhance our F&B + Private Event experience and promotes the brand in an authentic fashion. NeueHouse’s team is lean and operates with a mindset of “no task is too small.” The Event Server must expect to manage through ambiguity and will need to be ready to support all departments in meeting the needs of the house.

Requirements

The Event Server role requires someone ready to:

  • Consistently provide thoughtful and personal service to develop a rapport with members and guests.
  • Ensure the event area is set and ready for service in accordance with run of show stipulated on event function sheet provided by the event production team.
  • Maintain the cleanliness and appearance of the food and beverage catering display.
  • Return all event supplies to clean to their proper locations immediately following the event.
  • Maintain thorough working knowledge of menus and be able to articulate to guests in an engaged and thoughtful manner.
  • Proficient use of POS for ordering and billing purposes.
  • Execution of the order of service in a timely and accurate manner with the goal of creating memorable service.
  • Execute the entire cycle of service thoroughly and efficiently: from greeting to order
  • taking to preparation to assembling to processing payment.
  • Prepare all food and beverages to the standards of NeueHouse.
  • Thorough working knowledge of all beverages: coffee/tea/non-alcoholic/wines/beers/spirits.
  • Communicating with prep kitchen to ensure areas are always fully stocked with food and beverage items, alerting the purchaser when running low on a particular item.
  • Maintain cleanliness of areas, including all surfaces and equipment.
  • Follow health, safety, and sanitation guidelines.
  • Develop and coordinate the organization of various areas of the event supplies storage facilities
  • Competency in conversing with members, guests, and potential members regarding NeueHouse and our various exhibitions, programs, pricing structure, and amenities. We are looking to connect with candidates who bring:
  • Prior Event Server experience a plus.
  • Proficient in brewing methods and espresso machines, etc.
  • Must be able to lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and /or move up to 100 pounds.
  • Attendance, Punctuality - consistently at work and on time, ensures work responsibilities are covered when absent.
  • Dependability - Follows instructions, responds to management directions, and completes tasks on time.
  • Impeccable Customer service - responds promptly to member and guests needs, solicits feedback to improve service, and responds to all member requests (not just F & B related).
  • Incredible teamwork with the ability to balance team and individual responsibilities.
  • Have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both members and colleagues.
  • NeueHouse values diverse educational and training backgrounds in consideration of the role.

The anticipated pay rate for this position is $23 - 25 an hour. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may available.

Diversity & Representation: NeueHouse is committed to building and supporting inclusive and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Benefits

  • Salary Range: $23.00 - $25.00 an hour
  • Retirement Plan (401k, IRA)
  • Training & Development
  • Free Food & Snack