Head Teller

Our Head Tellers provide excellent service to customers through the performance of Teller duties, relationship building, and completion of assigned branch duties in support of our customer's financial needs. They share their knowledge in providing lead support to Tellers and serving as a mentor to Tellers on customer service, financial transactions, sales techniques, regulations and bank procedures.

Essential Functions:
Performs all duties related to the processing of internal and external customer paying and receiving transactions.
Completes daily cash balancing of till.
Stays within minimum balancing requirements.
Uses opportunities wisely to promote the bank and sell and cross-sell bank products and services.
Provides leadership and technical assistance to staff tellers.
Maintains branch cash requirements.
Assists branch officer with branch operations through the performance of assigned duties.
Attends required meetings and training seminars.
Responsible for staff development, motivation, and performance management.
Utilizes appropriate methods for interacting sensitively, effectively, and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic and professional backgrounds, and persons of all ages and lifestyle preferences.
Drives efficient and accurate service delivery through solid coaching, communication, and performance management practices.
Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations
Performs other related duties as assigned

Position Requirements (Knowledge/Skills/Abilities
Knowledge of daily Teller functions and operations.
Knowledge of regulations governing cash handling in financial institutions.
Intermediate level knowledge of MS Office with the ability to learn other job specific software applications
Strong written and oral communication skills and ability to distill and convey information in a compelling manner.
Skill in adopting technological advancements and facilitating into current and future responsibilities
Ability to anticipate, monitor, and meet the needs of customers (internal and external) and respond in an appropriate manner.
Ability to work collaboratively, communicate effectively and have positive relationships with customers (internal and external).
Ability to hand large sums of cash daily, accurately and efficiently.
Skill in being aware of, controlling, and expressing one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
Skill in discovering and working to meet underlying needs; following through on questions, requests, complaints
Skill in understanding what motivates people and using that to encourage productivity.
Skill in systems thinking - understanding of the link between one’s own job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind.
Ability to anticipate, monitor, and meet the needs of customers and respond in an appropriate manner.
Ability to exhibit sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles; takes calculated risks within bank tolerance to accomplish goals
Ability to energize and alert groups to the need for specific changes in the way things are done.
Possesses the drive to work towards a standard of excellence.

Education/Experience:
High School diploma or GED.
A minimum of two years’ experience in a Teller position (or similar cash handling/financial transactions position) of a financial institution.
Possesses a strong desire to help others and take pride in providing excellent customer service.
Experience in successfully leading/coaching others in the accomplishments of tasks and goals.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to recognize colors.

Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.

The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.