Collector
4 weeks ago
Shreveport, United States
Specialists Hospital Shreveport, LLC
Full time
Job DescriptionJob DescriptionJob Summary: Under the direction of the Business Office Manager, the Hospital Collections Clerk is responsible for following up directly with commercial and governmental payers to resolve claim issues/denials and secure appropriate and timely reimbursement.Essential Job Functions
- Researches and analyzes denied claims, follows up and formulates resolution
- Submit appeals and reconsiderations on claim rejections, underpayments and denials
- Engages the coding follow-up team for any medical necessity or coding related appeals
- Initiates insurance follow up on aged, unresolved claims to ensure maximum reimbursement
- Set follow-up activities based on the status of the claim
- Communicates identified payer trends such as denials for specific procedure or diagnosis codes, or other identified issues
- Researches and responds to documentation requests from insurance carriers in a timely manner
- Communicates with patients and necessary parties to resolve issues relating to payment
- Submits adjustments to account balances identified through payer
- Documents clear and concise activities performed in system for each account worked
- All other duties as assigned
- High School diploma or GED required.
- Post-Secondary education preferred.
- Commercial and Medicare collections experience preferred.
- 3 years collections experience.
- 1 year of denials management experience.
- 1 year of medical collections experience.
- CPSI experience preferred.
- Microsoft Office knowledge preferred.
- Requires excellent written and verbal communication skills to communicate effectively with individuals at all levels of the organization.
- Must be able to work under general supervision.
- Must have a professional and mature demeanor.
- Must be able to work in a fast-paced department and handle multiple tasks, work with interruptions and deal effectively with confidential information.
- Strong telephone etiquette.
- Computer literacy required.
- Knowledge of medical terminology.
- Dependable attendance is essential.
- Able to prioritize multiple tasks.
- Strong organizational skills.
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