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Supervisor

3 months ago


Cranberry Township, United States Crumbl Cookies Full time
Job DescriptionJob Description

Starting at $21/hour

Operating hours are Monday-Thursday 7AM-10PM, Friday-Saturday 7AM-11PM. Closed Sunday.

Supervisors are hourly tipped employees responsible for overseeing the execution of operational functions within the business, and acting as a direct leader to Bakers. Supervisors report directly to Management.

Supervisor Responsibilities include, but are not limited to these points in addition to Baker Responsibilities:

  • Read, understand, follow, and model all company policies consistently

  • Establish a safe, secure, inclusive, welcoming, and healthy environment for employees and customers

  • Ensure Bakers are meeting performance expectations, brand and company standards, and food safety standards at all times

  • Efficiently and proactively plan workload for employees and delegate tasks as needed

  • Clearly communicate information and instructions to employees

  • Consistently meet or exceed communicated deadlines

  • Train new and existing Bakers to perform required tasks efficiently with high quality

  • Coach Bakers as needed to meet expectations

  • Partner with Management on escalated Baker Performance Management as needed

  • Effectively handle customer service issues and complaints, partnering with Management if further escalation is needed

  • Support inventory processing and organization to meet all company and food safety standards

  • Share observations, idea-share, and provide feedback upward to Management

  • Open and close the store including assurance of physical security of the building

  • Cash handling responsibilities including counting the drawer, daily deposits, and processing change

  • React quickly to situations that require immediate attention

  • Maintain a professional appearance and attitude in a fast-paced environment

  • Consistently provide reliability with high integrity and a strong work ethic

Supervisor Requirements and Essential Functions include, but are not limited to these points in addition to Baker Requirements:

  • Be at least 18 years of age

  • Ability to work up to 40 hours in a work week (Monday-Saturday)

  • Ability to work in a hot, hectic, and loud environment for entire shifts - up to 10 hours

  • Stand, walk, bend, crouch, and use hands (gross and fine manipulation) for entire shifts - up to 10 hours

  • Strong written and verbal communication skills

  • Computer and technological literacy

  • Possession of a cell phone or mobile device for in-the-moment or emergency communications

Job Type: Full-time

Benefits:

  • Employee discount
  • 4 day work week
  • PTO
  • Sick Time
  • Supplemental Benefits

This position offers a unique opportunity to join a growing brand and make a significant impact in a leadership role. We're looking for enthusiastic individuals who are passionate about creating exceptional customer experiences and fostering a positive team environment.