Sales Correspondent

4 weeks ago


Quincy, United States Knapheide Manufacturing Full time
Job DescriptionJob Description

Position Overview:

Responsible for supporting our distributor network by effectively coordinating current and future distributor requirements within the company.

Duties and Responsibilities:

  • Responsible for maintaining and servicing distributor accounts. Position acts as information resource for distributor accounts regarding delivery of product, product features, and pricing information.
  • Works with distributors by processing and expediting orders, problem solving, providing delivery information, and resolving pricing questions.
  • Work in conjunction with load coordinator to organize and configure distributor loads for shipping product.
  • Coordinates with Truck Pool and Fleet Departments on shipments of product to distributor locations and installation facilities. Follows up on shipping discrepancies and provides resolution to those discrepancies.
  • Analyzes and recommends inventory levels by models as needed. Follows and reports market trends for area of responsibility.

Position Requirements:

  • Ability to learn the Knapheide Product line and assist customers with their requirements
  • Excellent verbal and written communication skills to interact with customers while paying close attention to detail
  • Strong analytical reasoning and problem solving ability
  • Must be able to prioritize workload by managing multiple tasks in a fast paced environment
  • Must be a team player, self-starter and capable of gaining customer's confidence as their best supplier in handling their needs
  • Customer first mentality
  • Working knowledge of PC's including Excel and Word
  • Associates degree or customer service related experience

Physical/Mental Requirements Needed to Perform the Essential Functions of the Position:

Normal standing, walking and lifting in an office environment. Prolonged periods of sitting and telephone usage.




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