Telemedicine Medical Assistant
3 weeks ago
Job Information
Title: Telemedicine Medical Assistant
Department: Clinical Services
Status: Hourly
Reports To: Director of Medical Operations / Practice Manager
Direct Reports: None
Summary of Position: The Telemedicine Medical Assistant clinical duties vary according to state law and include taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting the provider during the examination. They may receive direction from an MD, mid-level provider, RN, LPN and or the assigned supervisor. Administrative duties may include, but not limited to answering telephones, greeting patients, updating and filing patient medical records, scheduling appointments, handling correspondence, billing, and bookkeeping. Clinical duties may include, but not limited to taking medical histories, explaining treatment procedures to patients, preparing patients for examination, instructing patients about medication and special diets, preparing and administering medications, drawing blood and more.
Education: High School Diploma or GED;
Experience: 1 year of related work preferred or OJT for ≥2 years
Certification(s)/Licensure: RMA, CMA, or CCMA required, BLS/CPR
Key Responsibilities
- Fulfills patient care responsibilities as assigned and within the MA scope of practice. Responsibilities may include but are not limited to vital signs, procedures, and patient education
- Assist patient in navigating care through the encounter process to minimize ambiguity
- Accurately document all aspects of patient encounters required for job functions
- Tracks and document closed loop communication with patients, including but not limited to labs, return calls, refills and more.
- Communicate with external and internal parties as needed to facilitate continuity of care.
- Fulfills supportive assignment on time and unprompted. Assignments may include but are not limited performing controls, instrument maintenance, infection control, ordering, sorting, storing supplies, and restocking
- Patient teaching and care plan support
- Guard patient privacy and comply with HIPAA regulations at all times
- Actively participates in QI activities.
- Participates in staff meetings as required
- Complete annual competencies within the required time-frame.
- Ability to communicate effectively in the English language in person, by phone and in writing.
- Other duties as assigned.
Kintegra Health Core Requirements
- Patient First – An approach to care that holds primary, the well-being and desires of the patient
- Build not Blame – Focusing first on finding fault with the process rather than the person
- Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
- Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
- Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.
Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.
Our goals are:
- To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within the counties we service.
- To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
- To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
- To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.
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