Service Manager

3 weeks ago

, United States ARUZA LLC Full time
Job DescriptionJob DescriptionDescription:

In this role, you will drive continuous improvement across the service professionals within their branch. Focused on the development and leadership of a team who is committed to deliver exceptional service and experiences to our customers. Meeting or exceeding safety, quality, production and service metrics in a production based environment. You will be inspecting and performing pest, termite and mosquito control treatments for customers using high-quality and environmentally responsible products. You will also continuously interact with the customers and senior management.

Principal Duties and Responsibilities:

Team Management: Supervise and lead a team of field technicians. Assign tasks, provide guidance, and ensure that the team adheres to company protocols and safety standards.


Field Operations Oversight: Manage and monitor daily field activities, ensuring services are delivered efficiently, safely, and in compliance with industry regulations and company policies.


Quality Assurance: Conduct regular inspections of work performed by technicians to maintain high-quality service standards. Offer guidance and corrective measures where necessary.


Customer Interaction: Handle customer interactions on-site, addressing concerns, explaining services, and ensuring customer satisfaction. Resolve escalated issues and maintain positive client relationships.


Training and Development: Train and mentor field technicians on pest control methods, safety procedures, equipment usage, and customer service skills. Provide ongoing training to enhance their expertise.


Inventory and Equipment Management: Manage inventory levels of pesticides, tools, and equipment needed for field operations. Ensure technicians have access to necessary resources and coordinate equipment maintenance.


Health and Safety Compliance: Enforce safety protocols and regulations in the field. Conduct safety audits, promote a culture of safety among field staff, and address any safety concerns promptly.


Documentation and Reporting: Maintain accurate records of service visits, treatments conducted, and customer interactions. Prepare reports on field activities, performance metrics, and incidents for management review.


Problem-solving and Troubleshooting: Address technical and operational challenges that arise in the field. Provide guidance and support to technicians in resolving complex pest control issues.


Regulatory Adherence: Stay updated with evolving industry regulations, pest control methods, and best practices. Ensure field operations comply with legal and regulatory requirements. (edited)

Profile Picture

Requirements:

Qualifications:

  • Minimum of three years of pest control service experience, preferably with prior supervisory experience
  • Operations or sales management experience with a results-driven company
  • Proven leadership capabilities
  • State’s Certified Applicator license or licensee
  • Must be able to pass a criminal background check and drug test
  • Must have a current and valid driver’s license and pass an MVR check
  • Able Work in teams and communicate clearly with team members and other leaders
  • Acknowledges that learning and growth are keys to personal and professional success and is willing and able to share with others
  • Attention to detail, organized and passionate
  • Frequently required to climb, balance, bend, stoop, kneel or crawl
  • Frequently Required to lift/push/carry items up to 50 pounds
  • Frequently exposed to outside weather conditions


EOE M/F/D/V


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