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Customer Service Representative Bilingual

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Safety Harbor, United States National Exemption Service Full time
Job DescriptionJob Description

Customer Service Representative Bilingual

Job Summary:

We are looking for a Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, resolve issues, and provide excellent customer service in both English and Spanish fluently.

Customer Service Representative:

  • Handling inbound calls and responding promptly to customer inquiries
  • Communicating with customers while probing and triaging customer issues for billing resolve
  • Keeping records of customer interactions, transactions, comments, and complaints.
Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support.

Requirements and skills:

  • Highschool diploma or equivalent
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support

Benefits:

  • Competitive salary
  • Health, dental, and vision Insurance
  • 401k with company match
  • Time off
  • Professional development opportunities
  • flexible scheduling