Maintenance and Construction Dispatcher Assistant

3 weeks ago

Fort Pierce, United States Joe Hillman Maintenance Full time
Job DescriptionJob Description

Joe Hillman Maintenance and Construction, inc. of Port St. Lucie, FL is looking to hire a full-time Maintenance and Construction Dispatcher Assistant. Are you great on the phone? Do you enjoy providing exceptional customer service in a fast-paced office environment? Are you interested in starting a career with a stable and respected plumbing company? If so, keep reading

We offer some of the best benefits around including a 401k plan, medical, dental, vision, paid vacation time, and sick leave. If this sounds like the right opportunity for you, apply today

ABOUT JOE HILLMAN MAINTENANCE AND CONSTRUCTION, INC.

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 31 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before.

We treat our employees just as well as we treat our customers and our own family. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

A DAY IN THE LIFE OF A MAINTENANCE AND CONSTRUCTION DISPATCHER ASSISTANT

As a Maintenance and Construction Dispatcher Assistant, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.

You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track.

Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

Other job duties include:

  • Receiving and unloading materials
  • Making sure all material is onsite at warehouse when needed for a scheduled job

QUALIFICATIONS

  • 2 years of dispatching experience in the Maintenance and Construction field
  • Previous experience in customer service, dispatching and/or a service line is desired
  • Strong communication and interpersonal skills
  • Must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service while interacting with customers by phone and directing technicians
  • Intermediate Computer skills, i.e. using Excel and typing 45 WPM
  • Knowledge of the geographical territory

Familiarity with the Maintenance and Construction trade would be a plus, but we will train the right person Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If so, you may be perfect for this dispatch position

WORK SCHEDULE

This position works a schedule of 6:30 am - 3:30 pm, with a 1-hour lunch, two paid 15-minute breaks, and on call after hours/weekends as needed.

ARE YOU READY TO JOIN OUR TEAM?

If you are a scheduling extraordinaire and feel that you would be right for this dispatch position, fill out our initial 3-minute, mobile-friendly application today

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