General Manager

2 weeks ago

Gig Harbor, United States Orangetheory - Franchise #0225 Full time
Job DescriptionJob DescriptionBe fit. Change lives. Have fun.
Do you have a zest for life and for fitness? For changing lives and managing a team? For being in charge of the big picture as well as tiny details? If youre nodding and smiling and all but shouting YES then keep on reading, because an Orangetheory Fitness General Manager might be just the career for you.
Were looking for someone who is driven as well as approachable. Who is task-oriented and willing to be held accountable. Who will look everyone who enters the studio members, employees, vendors, visitors in the eye, call them by name, and make time for them. Who can motivate a sales team. Who listens. Who likes to stay fit and to have fun.
If something goes wrong, you get it fixed. If a member is celebrating her 20th class or his 65th birthday, you make sure theyre recognized. When sales goals are set, you surpass them.
Orangetheory has a feel like no other fitness venue. Its personal and close-knit; when members walk into a studio, they feel like theyre coming home. Plus, our workouts are backed by science, and thats what makes them unique and awe-inspiring.
If you want to take on what could be the most challenging, motivating, inspiring, and rewarding career move you could ever make, we want to hear from you.
Wed love you to have Orangetheory experience, but well take into consideration leadership and management experience somewhere else. Managerial experience, and what goes into day-to-day operations as well as an eye for the future is a plus. Heres more of what were looking for:
  • Excellent verbal and written communication skills
  • Enthusiastic, energetic, personable, and friendly disposition
  • Passion for health and wellness
  • Team player
Responsibilities:

The General Manager is responsible for meeting and exceeding all key performance sales indicators including membership sales and renewals, retail, and concession sales, as well as mentoring and coaching all sales staff in various sales techniques, regulating workout traffic, and maintaining premium customer service.
The General Manager works closely with their assigned Regional Manager on managing, training, and coaching all sales staff, coordinating studio events, and adhering to and in support of all OTF business and employee policies for impeccable studio operations.
The General Manager will develop and lead a high energy culture within the studio and ensure OTF branding through consistency and continuity
Oversee the hiring, onboarding, and scheduling process of new hires.
Manage and oversee sales staff workflow throughout the day.
Drive in studio contests based on goals comes up with incentive programs and drives results with sales staff.
Ensure that all front desk processes are followed including but not limited to: proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
Provide and maintain the highest level of customer service across all team members and interactions.
Uphold and adhere to all studio cleanliness and sanitation standards by setting the example, this includes but not limited to, restroom checks, equipment cleaning and sanitation, mopping floors, wipe downs, sanitizing surfaces, etc.
Coordinate with Regional Manager on social media initiatives.
Coordinate with Regional Manager to develop initial and ongoing sales drivers (presale events, studio events, outreach)
Develop a high energy culture through contests and incentive-based motivation.
Model all studio activities through self-involvement (leading by example) and ensures OTF branding through consistency and continuity in all actions.
Other duties/projects, as needed and assigned, to support successful studio operations and goal achievement.

Benefits:

Competitive salary PLUS bonus potential
Opportunities for advancement
We strive to develop our teams within
Flexible schedule
Paid time off

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