Choices Case Manager

1 week ago

Grants Pass, United States Options for Southern Oregon Full time
Job DescriptionJob Description

$5,000 Hiring Bonus (Prorated by FTE)

  • Benefits include:
    • Family medical, dental, long term disability, 403(b) plan with 6% match, and more.
    • Generous paid time off policy. (Annual accrual up to 208 hours - based on FTE status and available to use upon accrual). Plus 11 paid holidays annually.
  • Bilingual skills a plus; Options pays a premium for employees who can conduct business in Spanish and provide certification of a language proficiency test approved by the Oregon Health Authority that meets a proficiency level of “High Intermediate”.
  • Bonus Applicable to external applicants only, and limitations for re-hires will apply.


Hours: Monday-Friday 8:30am- 5:30pm; may include some week nights and weekends

Overview

The Choices Case Manager (CM) works with individuals with a substance use disorder to develop a positive rapport with individuals in need, demonstrating a caring and empathic manner, which assists in building trust and facilitating access to supports clients’ need to be successful in recovery. The CM works primarily in the community to provide low barrier access to community resources such as assistance with housing applications, applying for the Oregon Health Plan and other entitlements, accessing food, medical care, and other applicable services and supports. The CM helps set appointments and transports individuals as needed to obtain the necessary supports. Case managers will work across Options’ Behavioral Health Resource Network (BHRN) programs, including the Resource and Connection Center and Medically Assisted Treatment (MAT) program, in the community and with other entities. Case management services will be low barrier and available to those with a lived experience of substance use. Outreaches to clients and uses motivational interviewing to engage clients in needed services.

Responsibilities

Provides services to assist individuals connect to and gain access to needed services and supports such as substance use disorder treatment, health care, housing, employment and training, childcare and other applicable services and supports.

Case managers will work across Options’ BHRN programs, including the Resource and Connection Center and MAT program, in the community and with other entities. Case management services will be low barrier and available to those with a lived experience of substance use.

Connects clients to harm reduction resources such as medication assisted treatment, needle Exchange, HIV Alliance etc…

Utilizes excellent communication and interpersonal skills to make the process of learning about services and accessing services a positive experience for each individual.

Uses motivational interviewing to engage clients in needed services.

Assists individuals in problem solving around personal issues impacting their ability to access services (i.e. transportation, remembering appointments).

Assists individuals seeking services to complete required paperwork.

Serves as liaison to community resources, and assists clients in using these resources to enhance their independent living skills.

Informs lead staff persons, clinicians, program managers and other pertinent parties of clients' needs or concerns.

Performs outreach both via phone and in person in the community to promote engagement in services

Works with treatment team to provide services appropriate to meeting client goals.

Works collaboratively with community partners to help clients’ connect to entitlements.

Qualifications

Experience providing behavioral health and/or social supports to vulnerable populations and knowledge of local resources, OR a combination of education and experience that provides the incumbent with the desired skills, knowledge, and abilities required to perform the job.

Possess strong written and verbal communication skills to share information and express ideas in a professional and effective manner.

Demonstrated ability to interact positively, and in a culturally appropriate manner, with a wide range of communities including those historically underserved.

Member of and/or unusually close understanding of the communities served (for example: those with behavioral health needs, BIPOC community, LQBTQAI+ community, people without housing, Veterans and active duty military, Child Welfare involved families.)

Candidates must be able to use e-mail, compose documents, save and locate documents electronically, and learn to use our Electronic Health Record (EHR) system. Proficiency in Word and other MS Office applications preferred.

Must pass state-required background and DMV checks; possess a valid OR driver's license and a satisfactory driving record to transport clients. Candidate must be able to work independently and flexibly, under general supervision.

Options for Southern Oregon recognizes that in order to best serve the healthcare needs of our communities and fulfill our mission, we must learn, grow, incorporate, and value the principles of diversity, equity, and inclusion in our work and in our lives. We are committed to the continued development of an aware, diverse, and culturally responsive workforce and an organizational culture that is supportive and affirming for all staff and clients. Options acknowledges that incorporating EDI principles in our practices is an ongoing learning process and we are committed to using our voice to effect positive change. We recognize that making an impact on health inequities in our community will take more than just a statement and, to this end, our goals, planning, and actions aim to promote and develop equitable and effective health care services to reflect the needs of our diverse communities.

Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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