Shift Supervisor

4 weeks ago

Salem, United States Plummer Youth Promise Full time
Job DescriptionJob DescriptionBenefits:
  • 100% Employer Provided Dental Insurance
  • 100% Employer Provided Medical Insurance
  • 401(k)
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources

The Shift Supervisor assists the Program Manager in managing the daily shift operations of the Community Treatment Residence (CTR) program. The Shift Supervisor oversees all shift operations during their designated shift and provides direct supervision to the Residential Counselors during the shift.

Plummer Youth Promise offers several residential options for youth from ages 13 to 22. One of these programs is the Community Treatment Residence. In this program, young people work toward connecting, or reconnecting with family, learning life skills, and being part of the community. This living arrangement provides stability for young residents so they can work to overcome trauma and build confidence. For each young person in our residential programs, Plummer implements our Intervention Model focusing on families, skills, and community.

The shift supervisor will be responsible to work the following shifts: Thursday 3-11pm, Friday 3-11pm, & Saturday 7am-11pm.

ESSENTIAL JOB FUNCTIONS
  • Oversee, and direct all shift operations/responsibilities for the CTR Program when in the building.
  • Ensure the program is clean and orderly during every shift.
  • Ensure all approved programmatic policies and procedures are followed during the shift.
  • Effectively utilize TCI to manage a safe program environment.
  • Ensure Collaborative Problem Solving is being practiced by Residential Counselors on a consistent basis.
  • Effectively engage residents via Collaborative Problem Solving during each shift.
  • Ensure program is staffed within ratio and that youth are safe, consistently supervised and engaged by staff.
  • Assist in the daily supervision of the therapeutic milieu, including communicating programming concerns or needs to staff, and adhering to the schedule and structure of the Group Home.
  • Ensure that the daily communication logs, client progress notes and incident reports are completed in accordance with program standards at the end of each shift.
  • Accurately enter progress notes on internal note taking database, APRICOT for all direct interventions with residents.
  • Ensure that residents of the Pre IL receive prescribed medications in accordance with Plummer MAP Procedures and the DPH Medication Administration Program (MAP).
  • Ensure all MAP documentation is completed per MAP and Plummer policy during each shift.
  • Assist in the coordination of intakes and discharges as assigned by the Clinical Director.
  • Monitor and evaluate the use of program money in relation to petty cash, boys activity money, chore money, and clothing checks.
  • Participate in a 7-day 24/7/365 Emergency on-call rotating schedule.
  • Participates in monthly staff meeting and all other scheduled agency trainings.
  • Assist in training newly hired staff.
  • Attend and actively engage in all monthly leadership meetings
  • Other duties as assigned.
COMPETENCIES:
Communication: Shares appropriate information to keep people informed; Communicates clearly and effectively in writing and person; Adheres to both written and verbal reporting communication policies.

Self-Awareness & Development is aware of own strengths and areas of development; open to constructive feedback from others; Works to overcome limitations; Active in professional development.

Conflict Management: focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control; remains open to, and listens to, other ideas and tries new things; Will embrace constructive change even if personally difficult to do.

Initiative: Exhibits strong effort and desire to accomplish what is undertaken; expresses opinions in an appropriate manner; Is engaged in the process; Is proactive; Creates program ideas and activities.

Managerial Responsibility: Includes staff in planning, decision making, facilitating process improvement; takes responsibility for subordinate activities; Makes self-available to staff; Provides regular supervision and performance feedback; identify needs of the program; Create, delegate, implement program plans.

Teamwork: Works cooperatively with others; contributes to achieve a common objective; Makes decisions that benefit the team; Assists others when needed; Celebrates wins together.

Managing On-going Tasks: Manages the on-going operations of the program; Appropriately manages own time; Readiness/preparedness for work; follows program policy and protocol; makes informed decisions.

Quality Management: Looks for ways to improve/promote quality; Demonstrates accuracy and thoroughness.

Leadership: Exhibits confidence in self and others; Inspires and motivate others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust, accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfil the mission.

Preparation Knowledge, Skills & Abilities:


  • BS/BA college degree in a human service field (preferred).
  • Experience working in a residential program.
  • Excellent verbal, written, and computer skills in conjunction with strong organizational & motivational skills.
  • Ability to handle quick-paced stressful environment independently and support others to work effectively
  • Current MAP Certification.
  • Strong teambuilding, teaching, nurturing, and leadership skills.
  • Ability to make decisions quickly and effectively during a crisis.
  • Ability to manage the milieu, including working shifts if deemed necessary.
  • Have a valid Massachusetts drivers license, and acceptable driving history.
  • Visual and hearing acuity to perform job functions.
  • Ability to ascend and descend stairways.

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