Homebuyer Coach

Job DescriptionJob DescriptionPosition:  Homebuyer Coach
Company: Acts Housing
Location: Milwaukee, WI

Are you passionate about empowering individuals through homeownership and eager to make a meaningful impact in the Milwaukee community?
Acts Housing is dedicated to helping people achieve their dreams of owning a home, and we’re seeking a dedicated Homebuyer Coach to join our team.
If you have experience with the home buying process and are interested in working with a supportive and collaborative team, this is the perfect opportunity for you. Our organization offers valuable opportunities for professional growth, in an environment where you can impact countless lives. Come be a part of a mission-driven team that is committed to making homeownership accessible and achievable for everyone
Responsibilities:

• Assist families, one-on-one and in groups to become purchase-ready, with the creation of Action Plans to facilitate the goal of obtaining mortgage financing pre-approval
• Conduct intake, follow-up, orientation, and workshop sessions for individuals or groups seeking services
• Execute counseling processes in compliance with HUD program guidelines
• Coach and assess families referred by Acts’ real estate brokers, banks, and community partners, for any applicable grant resources
• Oversee and coordinate efforts to enhance and sustain a positive public image for Acts Housing, including managing community engagement through meetings and events (some will be evenings and weekends)
• Recommend and track the effectiveness of strategies for families to meet their financial goals, such as making budget adjustments, spending plans, or adhering to debt management plans
• Guide and explain services or policies to families, for such things as down payments and closing costs,  ensuring compliance and appropriate reporting
• Track the progress of assigned families through to the completion of counseling and closing on their first home

Requirements:

• High School Diploma/ GED required with 2-4 years of relevant experience within the housing, credit counseling, non-profit, human services, financial services, or banking industry is preferred; HUD experience is highly desired
• Associate’s /bachelor's degree within a relevant discipline is strongly desired
• Must have the ability to become HUD-certified within 90 days of employment.  (Failure to do so may result in termination of employment)
• Bilingual language proficiency in English and Spanish is strongly preferred
• Strong technical skills, and experience working in MS Office or Google Suite.  Exposure to CRM Software programs, such as Salesforce, is beneficial
• Experience in delivering high-level family services/customer service, including empathizing with customer needs, communicating effectively, and resolving disputes or complaints
• Proven ability to manage multiple projects at one time and participate in occasional evening and weekend events

Physical Requirements:

• Able to stand, particularly for sustained periods, to deliver presentations
• Ability to lift 50 pounds, or more with assistance

Benefits:
Acts Housing provides a competitive pay and benefits package, including health, dental, and 401K with employer contribution.

Acts Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 

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