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Program Manager

3 months ago

Grafton, United States UFS LLC Full time
Job DescriptionJob DescriptionUFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented, and driven individuals who care deeply for one another and our customers. As part of a talented team of individuals, the Program Manager’s primary role is to ensure the new core customer onboarding projects are completed effective, efficiently, and in line with the five pillars of service delivery excellence (on time, on budget, in scope, high customer satisfaction, and high quality).

Essential Duties and Responsibilities

  • Provide program leadership for multiple concurrent projects and project teams
  • Provided stewardship and guidance as UFS migrates towards building dedicated conversion teams
  • Define success criteria and disseminate them to involved parties throughout the project lifecycle
  • Provide leadership to Project Managers and team members by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
  • Provide oversight and guidance for workload planning and effective resource utilization while managing the conversion schedule
  • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
  • Troubleshoot problems that arise during projects
  • Monitor active projects and provide leadership for early course correction, when necessary
  • Refine standardized project success criteria and measure results to expectations for every completed project
  • Report on project success criteria results, metrics, lessons learned, and improvement plans
  • Leveraging project success criteria and workload assessments, ensure maximized team utilization towards effective customer project assignments and workload management
  • Harness project-related artifacts, data and feedback mechanisms to establish success measurement, and to seek data-driven patterns to drive project standardization and efficiency gains
  • Host project center-of-excellence sessions on a routine basis to listen, surface, and capitalize on project optimization ideas and concepts
  • Ensure a uniform experience for customers and employees across multiple project teams
  • Coordinate with vendors and suppliers as needed
  • Serve as the final escalation point for customer conversion status and results, for customers, employees, managers and executives
  • Ensure proper scope change control, management, and communication standards across the conversion teams
  • Champion of people and successful projects – recognition and celebration
  • Serve as a strong liaison to the business development leaders and customer support/management leaders to ensure effective transition for new customers
  • Stewards the creation of Professional Services Statement of Work (SOW) when requested
  • Provide sales support representing UFS and the onboarding program, when requested
  • Deliver appropriate and effective executive level communication
  • Actively participate in special projects and strategic initiatives based on our priorities for the year
  • You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor’s Degree in computer, finance or business-related discipline required
  • 10+ years’ experience in project management or program management for customer projects
  • 5+ years’ experience in a leadership role
  • Proven ability to steward multiple concurrent projects on time and within the stated budget
  • Experience in the financial industry or a technology-focused environment required
  • Experience with financial services conversion project management is preferred
  • Experience in customer support

Knowledge and Skill

  • Excellent planning and analytical skills
  • Excellent communication, organization, time-management and leadership skills
  • Ability to successfully interact with cross-functional teams
  • Top-notch interpersonal communication skills and conflict/resolution skills
  • Expert in project management software tools, methodologies and best practices
  • Ability to demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
  • Holds self and others accountable to accomplish project deliverables and business results for a customer
  • Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together
  • Ability to represent UFS, present the onboarding methodology and experience, and establish confidence with prospects

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Typical office environment
  • Travel – Ability to travel occasionally

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

Benefits

  • Health, Dental & Vision Insurance; eligible Day 1 of Employment
  • 401k Match of 100% up to 6% of your Salary
  • Paid Holidays
  • Vacation & Sick Time
  • Volunteer Time Off
  • Opportunities for Advancement
  • Gym Membership Reimbursement Program
  • Wellness Program to lower your Monthly Premium
  • Child Fundraiser Donation Program
  • Matching Gifts Program
  • Employer Paid Premium for Life Insurance
  • Short/Long-Term Disability Coverage
  • Flexible Spending Healthcare Accounts
  • Employee Referral Benefits
  • Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
  • Robust Leadership Development Program
  • Employee Assistance Program


The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.