Client Care Specialist
2 weeks ago
Sanders & Johnson, Inc. in Indian Hills, CO has an opening in our office for a full-time Client Care Specialist Ask yourself this: do you like helping others? Would you like to know that your work makes a difference? If so, we'd love to have you join our outstanding HVAC team Keep reading to see why you should.
WHY YOU SHOULD JOIN OUR HVAC OFFICE
We take our jobs seriously, but we still like to have fun and work together to achieve our goals. If you're hardworking, dependable, and friendly, you could be a perfect Dispatcher - Client Care Specialist
This office position earns $18.00 - $24.00 per hour, depending on experience and qualifications, plus bonuses Our team also enjoys excellent benefits and perks, including paid time off (PTO), health, dental, vision, life, AD&D, paid holidays, a retirement plan with company match, opportunities for training and advancement, and the ability to bring your dog to work
Interested? Keep reading to learn what makes our company so great
ABOUT SANDERS & JOHNSON, INC.
Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 40 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.
We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC businesses.Our organization has seen several years of steady growth even during the pandemic. We have great leadership who are personally interested in the success of the company, a loyal base of customers, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.
ARE YOU THE CLIENT CARE SPECIALIST OUR TEAM NEEDS?
Can you think on your feet and solve problems as they come up? Do you have excellent communication and interpersonal skills? Are you detail-oriented? Can you keep your cool during tense or stressful situations? If you answered "yes" to these questions and can meet the following requirements, our office needs you as our Client Care Specialist
- 3+ years of experience in a related position
- Computer proficiency and ability to use Microsoft Excel
It's not required, but experience working at an HVAC company would be a bonus If you're up for the task, keep reading to see if you're a good fit for this office role.
WHAT VITAL ASSISTANCE DO YOU PROVIDE?
Our office is open from 8:00 AM - 5:00 PM
As a Client Care Specialist, you play a critical role in our HVAC team's day-to-day operations. This is a dynamic position where you complete a variety of tasks to assist both our customers and our field technicians. You spend your time answering phone calls from potential and current customers, responding to their questions, and updating their information in our database. As service requests come in, you schedule them for when the right tech is available for the job.
As needed, you oversee our warranty return process, schedule replacement estimates, and communicate with supply houses. You also perform light sales duties such as promoting service agreements and accessories. If you enjoy finding solutions to challenging situations and take pride in providing excellent customer service, this position is right for you
ADVANCE YOUR CAREER TODAY
Ready to get started? Fill out our quick and easy initial form so we can add you to our fantastic HVAC office team as a Client Care Specialist
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