Infrastructure Services Technical Project Manager

1 month ago

Gwynn Oak, United States NetVision Resources, Inc Full time
Job DescriptionJob Description

Position Description:

  • Serve as the ServiceNow Technical Project Manager for multiple infrastructure projects.
  • Provide Project management leadership - effectively drive the project schedule, deliverables and manage project risks.
  • Facilitate effective communications within a complex matrix organization (internal/external teams).
  • Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.
  • Work closely with SMEs and Engineers in designing and developing solutions that meet the customer requirements.
  • Participate in discovery sessions and process definitions with the project team and developers.

Skills Requirements: FOUNDATION FOR SUCCESS (Basic Qualifications)

  • Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
  • Masters or Doctorate degree may substitute for required experience.
  • 10 years of experience as an IT infrastructure technical project management.
  • 7 years of experience with ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices.
  • Knowledge and experience with CCaaS solutions implementation.
  • Must be able to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position:

  • IT Technical Project Management Leadership (PMP required).
  • Effective leadership communications and team player (externally /externally).
  • Knowledge of Asset Management, IT Service Management, Governance/Risk/Compliance ServiceNow Modules.
  • Experience with CCaaS Applications (i.e., AWS Connect or Genesys).
  • Experience designing and developing ServiceNow process flows/workflows.
  • Effective executive/stakeholder level briefings.
  • Familiarity with modern front-end build pipelines and tools.
  • Excellent communication and written skills

HOW TO STAND OUT FROM THE CROWD (Desired Skills)
Showcase your knowledge of modern development through the following experience or skills:

  • Ability to focus and drive team to meet Project Plan milestone dates.
  • Provide guidance and assistance to project resources to meet defined deliverables.

Education:

  • Bachelor's degree and 7 years of experience, Masters and 5 years of experience or 11 years of experience in lieu of a degree
  • Must be able to obtain and maintain a Public Trust. Contract requirement.

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