Automotive Service Assistant Manager- Huntersville Location
4 weeks ago
- Paid Time Off
- Careers Advancement Opportunities - we are always looking to promote from within
- Reimbursement for any successfully completed ASE certifications
- Flexible Scheduling with a rotating day off
- Closed on Sundays
- Competitive Compensation with bonus incentives
We firmly believe that our success is a direct reflection of our talented Automotive Service Assistant Managers. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and excellent work ethic, you are the right candidate for our team.
As an Automotive Service-Assistant Manager, you will be responsible for all activities along with the Store Manager to achieve positive sales and profit results. In the absence of the Store Manager, you will be the Manager on Duty. Also, the Automotive Service-Assistant Manager will be focused on promoting the shop and its services through outstanding customer service, shop cleanliness, and quality workmanship.
Responsibilities
- Make Customer Satisfaction number one
- Identify customer concerns and needs
- Professionally review all completed inspections offering solutions and benefits
- Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment
- Assist the Store Manager to oversee all aspects of operating a service center and employees for top-line sales and profits
- Assuring all shop personnel are following the processes in place for vehicle inspections, sales processes, and safety procedures
- Assist the Store Manager in hiring and maintaining a staff of professionals that reflect the company culture
- Assist the Store Manager in controlling costs, shop maintenance, cost of goods, payroll, and quality control standards
- Bachelors degree is preferred but not required; a high school diploma or GED equivalent needed
- Knowledge of the automotive industry and trends
- Possess a state-issued drivers license and acceptable driving record to operate dealership-owned vehicles
- Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success
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