Urgent Requirement
4 weeks ago
Complete Description:
This position is responsible for providing desktop and end user support for the Client's Department which consists of approximately 4000 users.
This position supports the Daily operation of several bureaus within the in Harrisburg, PA.
Skills:
The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.
This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when 'hands-on' is required.
List of Skills:
1. Thorough knowledge and use of ServiceNow or understanding of asset. management system.
2. Expert knowledge and use of Windows OS and O365 Office products.
3. Excellent customer service awareness and communication skills.
4. Excellent troubleshooting and problem-solving skills.
5. Knowledge of hardware desktop, printer, scanner, video.
6. Knowledge of software installation, patching and troubleshooting.
7. Knowledge of imaging workstations using MDT and/or SCCM.
8. Ability to transport/lift boxes/equipment.
9. Ability to work independently and as a member of a team.
10. Knowledge of VPN setup, support and install.
11. Able to resolve technical issues with users over the phone.
12. Knowledge of active directory users and privileges.
13. Knowledge of wireless workstation setup and support.
14. Ability to think and act under pressure.
15. Good organizational skills.
16. Excellent professionalism.
Skill Chart:SkillRequired / DesiredAmount of ExperienceThorough knowledge and use of ServiceNow or understanding of asset management systemRequired2 YearsExpert knowledge and use of Windows OS and O365 Office productsRequired2 YearsExcellent customer service awareness and communication skillsRequired2 YearsKnowledge of hardware desktop, printer, scanner, videoRequired2 YearsKnowledge of softwareRequired2 YearsKnowledge of imaging workstations using MDT and/or SCCMRequired2 YearsExcellent troubleshooting and problem-solving skillsRequired2 YearsAbility to transport/lift boxes/equipmentRequired2 YearsAbility to work independently and as a member of a teamRequired2 YearsKnowledge of VPN setup, support and installRequired2 YearsAble to resolve technical issues with users over the phoneRequired2 YearsKnowledge of active directory use and privilegesRequired2 YearsKnowledge of wireless workstation setup and supportRequired2 YearsAbility to think and act under pressureRequired2 YearsGood organizational skillsRequired2 YearsExcellent etiquette and professionalismRequired2 Years-
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