Wedding Coordinator

The CCSA (Captain, Coordinator, Sales Administrator) serves as a pivotal gateway position within our Wedding & Events team, providing comprehensive training and experience for individuals aspiring to become full-time Wedding Sales and Event Planners. This role encompasses a diverse range of responsibilities, including banquet captain and operations, wedding coordination, meeting planning, and sales administration. The CCSA plays a vital role in ensuring the seamless execution of weddings and events while also actively contributing to sales efforts.

Responsibilities:

1. Banquet Captain and Operations:

   • Oversee event setup, ensuring all aspects align with client specifications and company standards.
   • Manage event logistics, including equipment setup, breakdown, and maintenance and lead and direct banquet staff, including servers, bartenders, and support staff.
   • Address any operational issues or challenges that may arise during events, ensuring quick resolution.
   • Anticipate client needs and proactively address any issues to enhance the overall guest experience.

2. Wedding Coordination:

   • Serve as a point of contact for wedding clients, offering personalized assistance and guidance throughout the planning process.
   • Collaborate with clients to create customized event timelines, seating arrangements, and other details to ensure a seamless wedding day experience.
   • Coordinate with vendors to confirm services, deliveries, and timelines for weddings and events.
   • Provide on-site coordination and support during wedding ceremonies and receptions, managing event flow and addressing any last-minute changes or requests.

3. Sales Administration:

   • Maintain accurate records of client interactions, contracts, and event details using Salesforce CRM software.
   • Provide exceptional customer service to clients, addressing their questions, concerns, and requests in a timely and professional manner.
   • Ensure all wedding planning materials, documents, and resources are organized and easily accessible.

Qualifications:

• Previous experience in hospitality, event planning, or related fields preferred.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficiency in Microsoft Office suite and CRM software.
• Ability to work effectively in a fast-paced, dynamic environment.
• Flexibility to work evenings, weekends, and holidays as required.
• Positive attitude and willingness to learn and grow within the role.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays.