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Case Manager
5 months ago
Position Title: Case Manager
Department: Care Management Services Department
Position Reports to: Care Management Services Program Manager
Status: Full-time/Non-Union
Summary: The Case Manager works as a team member of the Care Management Services Department that works to provide care management, coordination, and supportive services to Clinica Romero patients. The Case Manager will work with individual patients to develop personal goals, person-centered care plans, and support patients in meeting their goals. The Case Manager will use the “whatever it takes” approach to help patients get connected to resources and supportive services that support health outcome improvement. This can include, but is not limited to, resources related to transportation, food, specialty medical care, legal services, and housing. The Case Manager will report to the Care Management Services Program Manager.
Duties and Responsibilities:
- Provides support, empowerment, education and case management services to patients to ensure improved health outcomes.
- Conducts periodic assessments of patient’s progress with the developed care plan, related goals, and needed services.
- Provide support and assistance to clients with accessing resources in the community.
- Educates clients with chronic illness about evidence-based standards of care and self-management of their chronic illness.
- Educates patients about the health care system and facilitates relationship building between the two.
- Documents work with patients through appropriate record keeping that follows the project’s policies and procedures.
- Listen attentively to client needs and suggestions and address their issues fairly and professionally, coordinate with immediate supervisor for supervision.
- Develop and maintain strong ties to the community, local community based organizations, and government program offices.
- Link clients to appropriate social service programs and assist them in completing required paperwork in order to enroll them in needed services.
- Link clients to appropriate food, medical care programs and assist them in completing required paperwork in order to enroll them.
- Link clients to specialty healthcare services including but not limited to mental health, substance use disorder, dental, transportation to access healthcare services and other
- Participate in staff meetings, trainings, conferences, program evaluation and program development.
- Serves as support to primary care team to ensure patient follows care plan as specified by the primary care provide
- Keep highly organized files for each client and enter appropriate data into the clinic’s EHR system (Epic)
- Participate case conferencing meetings and other community meetings.
- Coordinate with other outreach teams in joint outreach efforts.
- Perform follow-ups and wellness checks on existing clients.
- Assist and support clients in maintaining cooperative and effective relationships with case managers and other service provers.
- Coordinate social, educational, and other activities/appointments for clients
- Provide specific information about public assistance programs for health and social services, to which patients may be entitled.
- Develop a written care plan specific to patient needs.
Qualifications
- Degree from an accredited college or university in social work, human services or a related field.
- Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.
- Excellent organizational skills and the capability to work in a fast paced environment.
- Strong knowledge of social services and resources.
- Effective crisis management skills.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to accurately enter data in to CMOAR databases (EPIC/OCHIN)
- Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
- Valid automobile liability insurance.
- Travel is required for external homeless outreach events and/or as needed between clinic sites.
