Current jobs related to Contact Center Manager - Murphy - Homefront Brands

  • Registered Nurse

    4 weeks ago

    Murphy, United States Tsali Care Center Full time

    Job Title: Registered NurseJob Summary:We are seeking a highly skilled and compassionate Registered Nurse to join our team at Tsali Care Center. As a Registered Nurse, you will be responsible for providing high-quality patient care, collaborating with healthcare teams, and promoting a culture of excellence and safety.Key Responsibilities:Provide direct...

  • Executive Director

    1 month ago

    Murphy, North Carolina, United States NAPA Center Full time

    Job Title: General ManagerAt NAPA Center, we are seeking a highly skilled and experienced General Manager to lead our clinic operations and drive business growth. The successful candidate will be responsible for overseeing all aspects of the business, including strategic planning, financial management, and team leadership.Key Responsibilities:Develop and...

  • Surgical Technician Ambulatory Surgical Center

    2 months ago

    Murphy, United States Novant Health Full time

    Job DescriptionOverviewUP TO $15K SIGN ON BONUS AND RELOCATION ASSISTANCE ELIGIBLE POSITION!!!FT SURGICAL TECH POSITION WITH HUNTERSVILLE SAME DAY SURGERY, MON-FRI 0615-1545 (START MAY VARY).The ASC Surgical Technologist is expected to work in an operating suite for the center. The ASC Surgical Technologist is able to function as a team member in an ASC...

  • Surgical Technician Ambulatory Surgical Center

    5 days ago

    Murphy, United States LFP - Presbyterian Physician Plaza Full time

    Job DescriptionJob DescriptionOverviewUP TO $15K SIGN ON BONUS AND RELOCATION ASSISTANCE ELIGIBLE POSITION!!!FT SURGICAL TECH POSITION WITH HUNTERSVILLE SAME DAY SURGERY, MON-FRI 0615-1545 (START MAY VARY).The ASC Surgical Technologist is expected to work in an operating suite for the center. The ASC Surgical Technologist is able to function as a team member...

  • Tax Office Manager

    7 days ago

    Murphy, United States H&R Block Full time

    Job SummaryAt H&R Block, we're seeking a talented Multi-Unit Team Leader to provide leadership over three tax offices. As a key member of our team, you'll be responsible for managing office staffing, operations, and logistics, as well as developing local partnerships and managing office community involvement.Key ResponsibilitiesManage office staffing,...

  • Tax Office Manager

    2 weeks ago

    Murphy, United States H&R Block Full time

    Job Summary:As a Multi-Unit Team Leader at H&R Block, you will provide leadership and guidance to three tax offices, focusing on delivering exceptional client experiences and achieving growth objectives. This role requires strong people management skills, with the ability to grow and develop associates, as well as a customer-centric mindset that seeks to...

  • Tax Office Manager

    1 month ago

    Murphy, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a leader, you will be responsible for managing multiple tax offices, providing guidance and support to our associates, and driving business growth.Key ResponsibilitiesManage office staffing, operations, and logistics for multiple offices...

  • Nurse Manager

    2 weeks ago

    Murphy, North Carolina, United States Murphy Rehabilitation & Nursing Full time

    Job Title: RN/LPN Day and Night ShiftsWe are seeking a skilled and compassionate RN/LPN to join our team at Murphy Rehabilitation and Nursing, a leading provider of short-term rehabilitation and long-term care in Western NC.About the Role:As a RN/LPN, you will be responsible for providing high-quality patient care, supervising resident-care personnel, and...

  • Surgical Technician

    5 days ago

    Murphy, United States PHH - Huntersville Medical Center Part time

    Job DescriptionJob DescriptionOverviewSIGNING BONUS UP TO $7500 ELIGIBLE POSITION!!!PT SURGICAL TECH, 6:30 AM - 5:00 PM (VARIOUS DAYS) AT HUNTERSVILLE MEDICAL CENTER!!!The Surgical Technologist works under the supervision of a surgeon and registered nurse to facilitate the safe and effective conduct of invasive surgical procedures, ensuring that the...

  • Surgical Technologist

    5 days ago

    Murphy, United States PHH - Huntersville Medical Center Full time

    Job DescriptionJob DescriptionOverviewUP TO $15K SIGN ON BONUS AND RELOCATION ASSISTANCE ELIGIBLE POSITION!FT SURG TECH POSITION WITH FAMILY CARE UNIT AT HUNTERSVILLE MEDICAL CENTERPREVIOUS EXP WITH HIGH RISK OB PREFERREDThe Surgical Technologist works under the supervision of a surgeon and registered nurse to facilitate the safe and effective conduct of...

  • Surgical Technologist

    5 days ago

    Murphy, United States PHH - Huntersville Medical Center Part time

    Job DescriptionJob DescriptionOverviewSIGN ON BONUS (UP TO $7500) AND RELOCATION ASSISTANCE ELIGIBLE POSITION!!!PT DAYS AT HUNTERSVILLE MEDICAL CENTERThe Surgical Technologist works under the supervision of a surgeon and registered nurse to facilitate the safe and effective conduct of invasive surgical procedures, ensuring that the operating room environment...

  • Licensed Practical Nurse

    1 month ago

    Murphy, United States Murphy Rehabilitation Inc Full time

    Job Opportunity at Murphy Rehabilitation and NursingWe are seeking a skilled Licensed Practical Nurse to join our team at Murphy Rehabilitation and Nursing, a leading provider of long-term care in the Murphy community.Key Responsibilities:Provide high-quality patient care in a resident-centered environmentCollaborate with healthcare professionals to develop...

  • Registered Nurse

    4 months ago

    Murphy, United States True Team Medical Full time

    Do you prefer an inpatient setting or Adult Recovery Unit? Join our team in the continued efforts to assist our community at The Balsam Center! Appalachian Community Services (ACS) an ncgCARE partner, provides mental health, substance abuse, and intellectual/developmental disability services to individuals and families within the seven western counties of...

  • Full-Time: School Psychologist Opening

    1 month ago

    Murphy, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years school psychologist experience required.School Psychologist Position Murphy, Texas A school district near Murphy, TX,is seeking a licensed School Psychologist for a contract position for the upcomingschool year. This is a full-time role, Monday through Friday, throughout the school year.Requirements: - Licensed...

  • Full-Time: School Psychologist Opening

    1 month ago

    Murphy, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years school psychologist experience required.School Psychologist Position Murphy, Texas A school district near Murphy, TX,is seeking a licensed School Psychologist for a contract position for the upcomingschool year. This is a full-time role, Monday through Friday, throughout the school year.Requirements: - Licensed...

  • Manufactured Housing Sales Leader

    2 weeks ago

    Murphy, North Carolina, United States Champion Homes Full time

    Job OverviewChampion Homes Center, a Division of Champion Home Builders Inc., is seeking a highly motivated and skilled Manufactured Housing Sales General Manager to lead our team in Murphy, NC. As a key member of our organization, you will be responsible for overseeing all aspects of our operations, including project management and team management.This is a...

  • Pet Care Pro

    5 months ago

    Murphy, United States PetSuites Full time

    Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts.This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to...

  • Intensive Care Unit Registered Nurse

    1 week ago

    Murphy, United States Medicine Journal Full time

    Job Summary:At Medicine Journal, we are seeking a skilled and compassionate Registered Nurse to join our Intensive Care Unit team. As a RN Staff Nurse, you will be responsible for providing direct and indirect patient care, working collaboratively with a multidisciplinary team to ensure the highest level of patient satisfaction and outcomes.Key...

  • Multi-Unit Team Leader

    7 days ago

    Murphy, Texas, United States H&R Block Full time

    Job Title: Multi-Unit Team LeaderAbout the Role:At H&R Block, we're seeking a highly skilled and experienced Multi-Unit Team Leader to join our team. As a Multi-Unit Team Leader, you will be responsible for providing leadership and guidance to our customer-centric teams in multiple tax offices. Your primary focus will be on accelerating the seasonal tax...

  • Entry Level Field Technician

    4 weeks ago

    Murphy, United States Pace® Analytical Services Full time

    Job DescriptionAbout UsPace® Analytical ServicesPace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air,...

Contact Center Manager

3 months ago

Murphy, United States Homefront Brands Full time
Job DescriptionJob Description

Job Title: Contact Center Manager
Reports To: COO
Work Location: Huntersville, NC
Employment Status: Full-Time, Exempt
 

Position Overview: The Manager for our contact center will work closely with the Vice President of Customer Experience & Analytics to ensure smooth and efficient business operations to serve customer and our franchisees. The Director will have a key role in managing and overseeing the contact center operations, managing agent performance, resourcing and training, reporting to franchisees and brand presidents.

MUST HAVE FRANCHISE EXPERIENCE.

Responsibilities:

  • Assist the VP in managing the customer contact business unit (PCX) that directly contributes to franchisee top-line growth through appointment setting, sales and customer resolution.
  • Support in building out the contact center team members, both in-office and virtual agents, as they provide support for customers and franchisees.
  • Help in leading and building out the data strategy that drives franchisee focus on leading indicators of performance.
  • Assist in building a deep department expertise in the CRM by establishing a practical and coherent user policy plus provide troubleshooting advice to franchisees and agents through the contact center.
  • Work closely with Brand Presidents, the VP of Learning & Development and the CMO to build out sector-leading processes, practices in customer acquisition and retention.
  • Assist in preparing reports and analyzing contact center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Support in creating and managing a P&L for the business unit that achieves annual financial goals.

Requirements:

  • 5+ years of Contact Center management or supervisory experience.
  • Franchise business model experience in home services.
  • RingCentral expertise.
  • Experience in data strategy creation and implementation.
  • Deep expertise in establishing policies and guides that optimize CRM applications in a business such as HubSpot and ServiceMinder.
  • Experience managing a business unit P&L.
  • Experience in developing people and leading teams and business units.
  • Experience managing both in-office and virtual agents.
  • Strong interpersonal, oral and written communication skills.
  • Microsoft 365 experience

Benefits:

  • Generous 401(k) Matching: HFB provides a robust 401(k) plan with a 100% match for the first 3% of an employee's contributions and a 50% match for the next 2%.
  • Comprehensive Health Coverage: Access to health insurance to ensure the well-being of our team members.
  • Employer Contribution to HSA: HFB contributes towards the Health Savings Account (HSA), promoting financial health.
  • Dental and Vision Coverage: Enjoy the benefits of dental and vision insurance for a complete healthcare package.
  • Life Insurance: HFB provides life insurance coverage, demonstrating our commitment to the security of our employees.
  • Company Performance Bonus Plan: In addition to competitive salaries, employees are eligible for a bonus plan based on company performance.
  • Paid Time Off (PTO): Take advantage of our PTO policy to maintain work-life balance and recharge.
  • Paid Holidays: Celebrate 11 paid holidays throughout the year, giving you time to relax and enjoy special moments.

Powered by JazzHR

ZzuSFKkMA0