Customer Care Agent

2 weeks ago

Indian Hills, United States Sanders & Johnson, Inc. Full time
Job DescriptionJob Description

Are you a people person who loves chatting with all kinds of folks? Do you thrive on making people's days a little bit brighter? Then a job as a full-time Customer Care Agent could be right for you Sanders & Johnson, Inc. in Indian Hills, CO needs an attentive and proactive person like you to coordinate our HVAC technicians and take care of our customers.

In exchange for your efforts, you earn $18.00 - $24.00 per hour, depending on experience and abilities, plus bonuses If that's not enough, we also offer this customer service position these sweet benefits and perks:

  • Paid holidays
  • Paid time off (PTO)
  • The ability to bring your dog to work
  • A retirement plan with company match
  • Opportunities for training and advancement
  • Health, dental, vision, life, and AD&D insurance

If we've piqued your interest, keep reading to see what you need to get started as a Customer Care Agent


QUALIFICATIONS

It's not required, but experience working at an HVAC company would be a plus. Here's what we need from a Customer Care Agent:

  • 3+ years of experience in a related customer service position
  • Computer proficiency and ability to use Microsoft Excel

Our HVAC office is open from 8:00 AM - 5:00 PM. Have you been looking for a chance to put your customer service skills to the test and hone your problem-solving abilities? Then keep reading to see if a job as a Customer Care Agent is what you're looking for


WHAT TO EXPECT AS A CUSTOMER CARE AGENT

In this customer service position, you play a vital role in keeping our HVAC technicians well-organized and our customers pleased. No two days are the same as you answer incoming phone calls, respond to customer questions, schedule appointments, and address any complaints. You keep a cool head and remain professional during any unpleasant interactions, doing whatever you can to correct the situation. As you speak with customers, you input their information into our database.

When you're not helping out clients, you're speaking with our field techs and keeping them informed about where they need to go. You assign the best tech to each job and maintain our on-call service schedule. Attentively, you also help with tasks such as managing our warranty return process, scheduling estimates, and communicating with supply houses. You also help promote various service agreements and accessories. You take pride in being an essential member of our team who keeps things running smoothly


ABOUT SANDERS & JOHNSON, INC.

That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 40 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC businesses.Our organization has seen several years of steady growth even during the pandemic. We have great leadership who are personally interested in the success of the company, a loyal base of customers, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.


HOW TO APPLY TO BE A CUSTOMER CARE AGENT

Don't miss out on this exciting customer service opportunity with our HVAC team Fill out our quick and easy initial application today. We'll get back to you soon and tell you how to get started

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