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Casual Dining Assist Manager

2 months ago

Las Vegas, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

 

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there

Job Description

General Summary Of Duties:

Assist in the managing of the Buffet and other F&B outlets in the vicinity of the hotel. This may include Assist in training, supervision, and schedule of staff according to house occupancy. Maintain supplies and equipment necessary to ensure guest satisfaction. Resolve guest concerns and complaints.  Assist with the maintenance and cleanliness of the restaurant. 

Role and Responsibilities: (Includes but is not limited to the following)

  1. Assist with the training and supervision of the staff.
  2. Schedule the staff as needed according to hotel occupancy.
  3. Maintain supply levels and equipment.
  4. Ensure the smooth operation and cleanliness of the restaurant.
  5. Ensure guest satisfaction through outstanding guest service.
  6. Place order when covering shifts of other managers. 

    Performance Requirements: (Knowledge, skills and abilities)
     

    Ability to read, write, speak,and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to deal with a number of problems requiring initiative and good judgment. Mathematical skills necessary to analyze reports, prepare forecasts and budgets. Ability to access and input information using a moderately complex computer system. Ability to grasp, bend, lift and/or carry, or otherwise move goods weighing a maximum of 100 lbs. and sufficient dexterity of hand to use office equipment including: computer keyboard, calculator, general office equipment and multi-line telephone. Ability to stand, move and work throughout office area including walking up to 5 miles, climbing stairs/stepladders, riding elevators and sitting at desk workstation for the duration of the shift. Respond to guest inquiries.
Qualifications

Typical physical / mental demands:

Must be able to perform a variety of physical activities including, but not limited to, standing for long periods of time, climbing, walking, bending, reaching, and lifting to 50 lbs.  Ability to carry and lift cookware (pots, pans, etc) containing hot or cold foods and liquids.  Repetitive hand and wrist motion may be required.  Working with hot, cold and hazardous equipment as well as operate phones, computers and other office equipment.

Typical Working Condition:

Ability to work in unfavorable conditions which can be hot, cold, wet and noisy. Ability to work different shifts, include holidays, nights and weekends is a must. Typical work week averages 50 hours. 

Experience  Requirements:

Three to five years of restaurant management experience working in a high-volume full-service concept or minimum one year as an assistant restaurant manager. 

Education Requirements

College degree in hospitality management or related field preferred. A combination of practical experience and education will be considered as an alternative. Must have a high school diploma.

Desirables:

Proficiency in food planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and preparation of reports. Possess excellent basic math skills and have the ability to operate a POS system. Have knowledge of service,  food & beverage operations, generally involving at least three years of front-of-the-house & back-of-the-house operations and/or assistant management positions. Knowledge of computers (MS Word, Excel).