Front Office/Operations Coordinator

2 weeks ago

Las Vegas, United States Access To Healthcare Network Full time
Job DescriptionJob Description

Best Place to Work in Northern Nevada - 1st Place Winner 2024

Best Place to Work for Working Parents - 2024

Check out our AWESOME Benefits

  • 4 weeks Paid Time Off in the First Year - Front Loaded
  • 14 paid holidays annually
  • Hybrid Work Options Available
  • 403B Retirement Plan with 4% Match
  • 4 Weeks Paid Parental Leave Up to 4 Weeks
  • Paid Catastrophic Leave
  • Medical, Dental, and Vision benefits - effective 1st DAY OF THE MONTH, following date of hire
  • Free Health Insurance Options for Full Time Employees
  • Low-Cost Health Insurance Options for Dependents
  • Health Reimbursement Account
  • Employee Hardship Loan Program
  • Free Life Insurance and Long-Term Disability
  • Tuition Assistance
  • Continuing Education Support
  • Dog Friendly Workplace
  • Child Friendly Workplace
  • Great Organizational Culture

JOB PURPOSE: As the face of the Access to Healthcare Network Las Vegas office, the Front Office/Operations Coordinator plays a key role in emulating our culture and standards of excellence through customer service and satisfaction. The Front Office/Operations Coordinator is responsible to support: AHN; staff, members, and visitors by providing timely and proficient assistance in a fast-paced environment, while accomplishing various tasks and maintaining an organized and efficient office environment. The Front Office/Operations Coordinator is an extension of the inner workings of the Las Vegas office and is responsible to represent and support the Ryan White Management team and AHN Administrative staff by providing timely and proficient assistance with various tasks in an organized and efficient office environment.

BASIC REQUIREMENTS:

  • Bilingual (English/Spanish) preferred.
  • Must have a valid driver's license and be able to drive the AHN company car.
  • Gain a clear and basic knowledge of Access to Healthcare Network's administrative office duties, services, and systems.
  • Required to pass a background check through the State of Nevada.
  • Subject to Medicare and Medicaid fraud background check.
  • Must attend staff meetings and be willing to meet with manager on a consistent and regular basis
  • Abide by HIPAA requirements

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

  • Greet and direct all office visitors, answer main office telephone system, respond to direct requests with accurate information and/or forward messages to appropriate staff.
  • Schedule eligibility appointments.
  • Take inventory, order supplies, stock materials, and make sure the office is kept in orderly and clean fashion.
  • Research requests for information payment and billing history
  • Track daily walk-in numbers and cash received log by program, time frame and/or purpose of visit
  • Receive and distribute all incoming mail and coordinate outgoing mail, including courier services and interoffice mail distribution.
  • Assist the Operations Manager with operational needs.
  • Plan and organize office events and meetings.
  • Design, develop, and print reports and flyers.
  • Cashier for member payments received in person and by phone.
  • Ability to be both compassionate and professional while serving staff and population.
  • Flexibility: ability to adapt to changing work environment and duties. Each department selects the hours of work schedule for the department staff based on the department's needs. This schedule may change at any time according to the department's needs.
  • Other duties as assigned.

EDUCATION MINIMUM:

  • High school diploma required; some college preferred.

EXPERIENCE MINIMUM:

  • Minimum one year of office administrative support experience.
  • Minimum two years' experience and skilled in the use of software programs such as: Microsoft Word, Excel and PowerPoint.
  • Excellent customer service skills.
  • Ability to interact with a diverse audience.
  • Excellent communication and organizational skills, both oral and written, with the ability to excel at details while multi-tasking and working under pressure.

WORK ENVIRONMENT:

  • The noise level in the work environment is usually moderate and the employee usually works in a climate-controlled office environment.
  • Be able to stand between 2 - 4 hours per day.
  • Be able to sit at a computer for up to 4 - 6 hours per day.
  • Be able to withstand hand/wrist deviation and repetition.
  • Be able to bend, walk, sit, squat, reach, twist, push, pull, grasp, kneel, crawl, and/or climb with a fair consistency.
  • Must be able to lift, carry up to 50 pounds with a fair consistency.

The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.

As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. We encourage all qualified candidates to apply.

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