Network Operations Center Technician
3 weeks ago
About Us: Blackfoot Communications reliably connects business of all sizes across the nation using the latest telecommunication technology in voice, network, and managed services. With focus on strong connections, we also provide dedicated account management with a goal to get to know our clients so we can help advise on the best solution.
What We Offer: We offer opportunities in the telecommunications and technology sectors with positions in Western Montana and Eastern Idaho. Blackfoot is proud to offer a competitive salary and a fantastic benefits package that includes; comprehensive medical benefits plan, LTD, life insurance, an outstanding retirement pension plan plus a 401k plan that includes employer match, along with other employer paid benefits. We are proud to have received awards and recognition that highlight our strong company culture. These include "Employer of Choice" from the Missoula Job Service Employer's Council, "Top Tech Employer" from the Montana High Tech Business Alliance, and the "Heart Award" from the United Way of Missoula County in recognition of our ongoing community efforts.
Job Summary: This position is responsible for troubleshooting and monitoring Core Network, Enterprise Premier and Carrier Wholesale network and managed services, while providing exceptional customer service. The position will also create work order details, network records, and provision special circuits related to Blackfoot Service Provider Network.
Essential Job Duties and Responsibilities:
- Audit new and existing circuit records, IP Allocations, VLAN Allocations, and circuit migrations. Correct issues that are found during audits.
- Provide first call support to Blackfoot’s Enterprise Premier and Carrier Wholesale Customers.
- Process special circuit service orders, disconnects and work orders.
- Work with Network Engineering, Warehouse, Implementation Coordinators, Sales Engineer, and others to create projects with design details, required equipment, interfaces, vlans, and IP Addressing.
- Finalize customer network designs and documentation in order for the NOC to have accurate reference material.
- Provision Network Equipment to provide network services to enterprise premiere and wholesale customers.
- Troubleshoot Network Equipment to support network services to enterprise premiere and wholesale customers
- Liaison between various departments to ensure clear interdepartmental communication.
- Participate in an On-Call Rotation that will respond to after hours issues related to Core Network, Enterprise Premier, or Carrier Wholesale network service issues.
- Operate Network Monitoring Systems to ensure alerting and monitoring are accurate and responsive.
- Provide exceptional customer service to Blackfoot’s Top Customers.
- Perform after hours service cutovers and maintenance tasks.
Additional Job Duties and Responsibilities:
- Perform other duties and responsibilities as required to fulfill job function or as assigned.
Knowledge, Skills, and Abilities:
Knowledge of:
- company policies, procedures, products and services.
- general office practices and procedures.
- telecommunications industry, data networking, engineering, and related equipment and systems.
- network troubleshooting methodologies.
- time management and organizational skills.
- network systems, network monitoring systems and network equipment.
Skill to:
- gather and report numerical data and produce statistical reports.
- operate various office equipment such as a computer, copy machine, fax machine and multi-line telephone.
- troubleshoot and provision network services
Ability to:
- work independently.
- communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
- think analytically and be a problem solver while having a good eye for detail.
- work completely and accurately under time constraints and deadlines.
- obtain and maintain a valid driver’s license, have a good driving record and be insured under the Company insurance policy.
- maintain confidentiality of Company and customer records when required.
- read, analyze, and interpret reports.
- provide excellent customer service.
- work in a safe and effective manner.
Education and Experience:
Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills and abilities would be:
Associates or Bachelors’ degree in network/networking or related degree; 1 to 3 years of experience with Internet and other data networks. Network related certification required. Cisco Network Certification preferred. Customer Service Experience preferred. Note: Any noted minimum or maximum years of experience should not be construed as age requirement for consideration; this information is meant to be used as a suggested guideline
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