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Security Officer Supervisor

2 months ago


Kahului, United States OLS Hotels & Resorts Full time
Job DescriptionJob Description

Do you have keen powers of observation, perception, and agility?

Are you capable of providing excellent customer service while protecting the people around you?

Do you have the ability to lead a team to greatness?

Do you have impeccable skills to communicate with integrity and honesty?

If you said "yes" to these questions, why don't you apply? We are in search of a service-focused Security Officer.


This is what the job would look like:

As the Security Officer Supervisor, you will lead the Security Team through training, report writing, and ensuring your team, guests and all colleagues are safe and secure. You will conduct routine patrols of the entire property, ensuring our guests' safety and security. To maintain a safe and secure environment, perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property. Observe and report any discrepancies.

Qualifications

  • Education: High school education or equivalent experience Valid driver's license and ability to drive stick shift required
  • Experience: 3+ years of Security Supervisory experience required or five years of employment or more in a related position with this company or other organization(s)
  • Requires working knowledge of security operations, guest services and hotel services, policies, and operations
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
  • Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property
  • Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift
  • Hearing and visual ability to observe and detect signs of emergency situations
  • Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs
  • Sufficient manual dexterity in hands
  • Ability to climb stairs and ladders at a rapid pace
  • Ability to perform duties within extreme temperature ranges

Responsibilities

  • As the Security Officer Supervisor, you will conduct routine patrols of the entire property ensuring the safety and security of our guests
  • Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment
  • Observe and report any discrepancies
  • Knowing the complete hotel facilities and layout including emergency procedures
  • Spend majority of shift on foot patrol, walking, and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions
  • Requires verbal communication using two-way radio, bending, stooping, and kneeling as in performing CPR
  • Patrol parking lot ensuring the safety of guests and property
  • Patrol interior hallways and public areas ensuring the safety of guests and property
  • Prepare routine logs of the status of patrolled areas
  • Prepare security incident reports and notify appropriate managers when an incident occurs
  • Escort guests when asked to parking lot areas and assist with luggage if needed
  • Perform housekeeping duties during their absence overnight, assist the Night Auditor with guest calls
  • In addition, perform the duties of the Engineer on Duty and assist with maintenance calls overnight
  • Respond to guest questions regarding the hotel
  • Know the layout of the hotel including all suites, meeting rooms, and all outlets' locations and hours of operation
  • Report and/or follow up on any complaints, or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience
  • Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets
  • Memorize and monitor the life safety system installed at the property including the layout of the entire building, alarm pull stations, location of fire extinguishers and sprinklers
  • Perform special projects and other responsibilities as assigned
  • Maintain good working relationships and open lines of communication with all other departments
  • Train, cross-train, and re-train (when necessary) in all departments
  • Assist Night Auditor/MOD whenever necessary
  • Participate in hotel committees and task force assignments
  • Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy, and OLS/Springboard Hospitality Rules of Conduct
  • Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests
  • Report any unusual occurrences and/or requests to the Hotel Manager or General Manager
  • Read and abide by all the regulations and rules of conduct stated in the associate handbook

Our expectations from you:

• Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy, and OLS/Springboard Hospitality Rules of Conduct.

• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

• Report any unusual occurrences and/or request to the Hotel Manager or General Manager.

• Read and abide by all the regulations and rules of conduct stated in the associate handbook. This is what the job requires: Education: High school education or equivalent experience Valid driver's license and ability to drive stick shift required.

• * Guard card and CPR/First Aid certified preferred.

Experience: 3+ years of experience required by the position is one full year of employment or more in a related position with this company or other organization(s).

Skills and Abilities:

• Ability to communicate in English; second language desirable

• Requires working knowledge of security operations, guest services and hotel services, policies, or operations.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.

• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.

• Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift.

• Hearing and visual ability to observe and detect signs of emergencies.

• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs.

• Sufficient manual dexterity in hands.

• Ability to climb stairs and ladders at a rapid pace.

• Ability to perform duties within extreme temperature ranges.


Interested?

Apply directly at www.olshotel.com/careers We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace