Customer Service Representative Full Time St Paul MN Monday-Friday

2 weeks ago


Saint Paul, United States Larkin Industries Full time
Job DescriptionJob Description

Primary Responsibilities:

  • Work directly with customers, sales, and production to ensure jobs are completed to customer specifications.
  • Receives quotes, reviews for detail and accuracy, coordinates with estimating.
  • Create production tickets using the estimate information from sales and/or the customer.
  • Manage specific projects with customers, coordinates with production to ensure customer requirements are met.
  • Monitor the quality and progress of assigned jobs to ensure that due dates are met.
  • Communicate with customers, sales, and production team regarding scheduling and job questions.
  • Provide feedback to customers and our team regarding issues that may affect the project, quality, and/or delivery.
  • Perform quality checks and provide proofs or samples for customers.
  • Prepare invoices for billing completed jobs.
  • Work closely with sales representatives to ensure customer satisfaction.
  • Develops and maintains long-term relationships with accounts to ensure customer retention.

Minimum Qualifications:

  • Manufacturing experience
  • 3-5 years of work experience in a customer service environment
  • Examples of taking initiative at previous roles
  • Examples of MS Excel experience; Proficient in MS Office
  • Willing to work occasional overtime

Preferred Qualifications:

  • Print Finishing experience with an understanding of printing processes
  • Excellent verbal and written communication skills
  • Willing to stand for 6-8 hours per day and check status of orders on the production floor
  • Desire to learn, willing to be trained by our personnel
  • Highly organized with attention to detail
  • Assertive and Proactive

We offer competitive wages, medical, dental, vision, life and disability insurance, paid time off, paid holidays and 401K options.





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