Automotive Service Advisor

2 weeks ago

Ramona, United States Ramona Tire Pros and Service Center Full time
Job DescriptionJob DescriptionCompany Overview
At Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and incentives. Start your exciting new career with a strong and stable company.

Benefits and Perks
  • Excellent Training and Development
  • Competitive Compensation
  • Friendly Work Environment
  • Salary Incentives
Job Summary
Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.
Great growth and career opportunities.

Responsibilities
  • Promptly meets and greets customers
  • Determines the nature of customer problems; May make road test or visually inspect the vehicle
  • Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
  • Obtains customer approval for service before delivering order to service personnel
  • Reviews completed repairs or services performed with customers and collects payment
  • Maintains cleanliness of showroom and re-stocks display as needed
  • Performs daily cash/sales procedures at close of business day
  • Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications
  • High School graduate or comparable vocational training
  • Knowledge of computerized sales and marketing software
  • Knowledge of auto/truck tire, lubrication and maintenance issues
  • Experience using Identifix and vehicle service manuals to research and determine the resolution of malfunctions
  • Preferred Experience:
    • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
    • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
    • Experience as a vehicle mechanic or lubrication technician

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