Intake Coordinator

JOB SUMMARY:

Serves as the primary contact person who receives and triages calls from individuals and referral sources seeking services through the Pinellas Support Team. The Intake coordinator reviews referrals for completeness and with the program coordinator and Director assigns cases to program Contractors. Enters clients into electronic health record Myevolv and maintains the database information accurate. Provides support to Contractors in meeting program guidelines, standards, and procedures. Participates in organization’s continuous quality improvement efforts. Coordinates with families on available resources in their community.

ESSENTIAL FUNCTIONS:

1. Facilitates the referral lines, communicating effectively, appropriately and responds in a timely fashion to phone calls, faxes and correspondences.

1. Screens referrals thoroughly for program services and when not accepted refers family’s to other community partners.

1. Assists and supports Program Director with contract assignments and coordination with services.

1. Prepares and maintains electronic database, forms, and memos.

1. Maintains precise and accurate records and statistics for all programs.

1. Conducts outreach by communicating and educating community partners about the program attending fairs and other community events.

1. Assists contractors and families served locating available resources and services in their community. Creates and updates resource manual for Contractors to gain information on county wide resources and services in Pinellas County so linkage can be facilitated.

1. Conducts data entry of admissions and services delivered to clients in CHN’s Myevolv client database system. Follows Data Integrity guidelines, standards, and procedures to ensure data is maintained confidential and information input is accurate.

1. Collects data for research and evaluation for monitoring of program outcomes.

1. Maintains effective relationships with supervisory staff, and community resource providers, emphasizing facilitation of referrals.

1. Participates in organization’s continuous quality improvement efforts.

1. Attends trainings, conferences, and meetings as directed by supervisor.

1. Provides back-up coverage for Program Coordinator.

1. Performs other related duties as assigned.

***THESE ESSENTIAL JOB FUNCTIONS ARE NOT TO BE CONSTRUED AS A COMPLETE STATEMENT OF ALL DUTIES PERFORMED. EMPLOYEES WILL BE REQUIRED TO PERFORM OTHER JOB RELATED MARGINAL DUTIES AS REQUIRED***

MINIMUM QUALIFICATION REQUIREMENTS:

Education & Experience

Bachelor’s Degree from an accredited university or college preferable in the Human Services field or an Associate’s Degree with 2 or more years administrative support experience in a Human Service Field.

Preferred experience with behavioral health services and the intake process.

Licenses & Certifications:

• Must possess and maintain a valid Florida driver’s license with no record of criminal driving offense of license suspension.

Must possess means of providing job related transportation and show proof of required insurance. Must be insurable under CHI’s current

• current auto insurance policy.
• Must be able to work flexible hours, including evenings and weekends.
• Must successfully complete and maintain FDLE clearance, Federal background and state criminal background check and sexual predator screening.

COMPETENCIES & PROFESSIONAL DEVELOPMENT:

Annual Training Requirements: The following training topics are required annually: Sexual Harassment, DCF Confidentiality and Privacy Practices, DCF Deaf and Hard of Hearing, Diversity/Cultural Competency, Child Abuse and Neglect Mandated Reporter Statutes and Methods, Prevention of Violence in the Workplace, OSHA–related training, and Program Goals.

Knowledge, Skills, Abilities & Competencies:

• Ability to communicate effectively in speech and in writing.
• Ability to use correct grammar, spelling and punctuation in written correspondence.
• Ability to type and accurately enter data into computerized system.
• Proficiency in Microsoft Office (MS Excel, MS Word, MS Outlook).
• Possess time management and prioritization skills.
• Possess a positive attitude concerning all aspect of working in a challenging environment, including significant patience and respect for children and families who can become quite angry and demanding, sensitivity to cultural needs and willingness to serve as a positive member of a working team.
• Bi-lingual in Spanish helpful.