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Hourly FOH Supervisor

4 months ago

McLean, United States Wildfire - Tysons Full time
Job DescriptionJob Description

Hiring Immediately: Hourly Front of the House Supervisors


Benefits: 

  • BCBS health insurance & other options including dental
  • Employee Assistance Program (EAP)
  • Restaurant discounts
  • Opportunities for career growth

 

Wildfire transports you to the lively spirit of a 1940s supper club. From the décor to the jazz music, Wildfire has the style and warmth that makes it perfect for an evening with friends or just the two of you. The vintage black and white photos complete the atmosphere at Wildfire. Dine in to take in the smells from the hearth oven or watch the chefs in action in the open kitchen. Relax in a comfy booth, indulge on a signature crusted steak, a delicious salad or oven roasted seafood, and sip on a hand-crafted cocktail, craft beer or bottle of wine from the extensive wine list.


Caring. Creative. Careers.
​
Join the Lettuce Entertain You team Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
​
EOE. We participate in E-Verify / Participamos en E-Verify

The Hourly Supervisor will assist in running the shift including but not limited to opening and closing responsibilities with access to point of sale (POS) and timekeeping functions; they will also consistently deliver an exceptional guest and employee experience while fostering our Culture of Caring. In some fast casual restaurants, participation in scheduling and food and supply ordering may be included. Also achieves and maintains level of excellence in all functions outlined in FOH hourly team job descriptions, and performs job functions as needed.

 

Essential Functions

  • Supervise FOH teams to perform smooth and efficient daily shifts, ensuring an exceptional guest and employee experience, including but not limited to opening and closing shifts; assigning, approving and checking out side work, point of sale (POS) and timekeeping supervisory functions;  recommending continuous improvements to processes and procedures; monitoring staffing levels and performing appropriate cuts to support business levels, assigning and covering breaks, and making appropriate adjustments to floor maps throughout shifts
  • Provide supervision and guidance to and support the management team’s leadership of the hourly employees while fostering our Culture of Caring
  • Respond immediately and effectively to guest and employee needs and feedback
  • Proficiently perform functions of the teams they supervise and provide active back-up support when business needs require
  • Supervise BOH hourly employees’ performance and responsibilities (including side work, checklists and sanitation/safety guidelines and procedures) and perform related walk-throughs
  • Balance, pare and maintain security of all cash banks
  • Support management team’s responsibilities for pre-shift and other employee meetings
  • Assist the management team with the training, development and retention of team members and refer all employee issues directly to the management team
  • Assist in partnering with General Manager to ensure repair and maintenance needs are addressed
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Ensure proper food storage, quality and presentation standards, including temperature controls
  • Assist the management team with monitoring and ensuring that the restaurant and team comply with all Company and restaurant policies and procedures as well as all legal and regulatory requirements, including but not limited to safety and sanitation regulations and alcohol management.
  • Support management team as needed in performing inventories of food, beverage and restaurant supplies and tracking high cost items; placing food, beverage and restaurant supply orders; and accepting and inspecting deliveries
  • Assign, follow, communicate and supervise VIP procedures
  • Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites as needed
  • Safely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)
  • Effectively communicate in order to perform and follow job requirements in written and spoken direction
  • Multitask calmly and effectively in a busy, stressful environment
  • Work in a confined, crowded space of variable light, noise and temperature levels
  • Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
  • Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces


Key Responsibilities and Duties

  • Monitor repair and maintenance needs and communicate them to management team
  • Proficiently use and operate all necessary tools and equipment
  • Model and promote teamwork across all teams
  • Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
  • Organize and conduct periodic informational seminars for employees
  • Successfully complete alcohol awareness training
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Other duties assigned as needed