Night Audit

2 months ago

Ames, United States Gateway Hotel & Conference Center Full time
Job DescriptionJob Description

Job Purpose: Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.

Essential Duties & Responsibilities

  • Always greet guests in a friendly and professional manner
  • Perform accurate check-in and check-outs of guests, daily
  • Organize nightly audit paperwork and turn over system to the next day
  • Perform hourly rounds of property and document findings
  • Answer telephone in a timely fashion
  • Provide mutually beneficial solutions to guest complaints
  • Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift

Requirements:

  • High School Diploma or GED required
  • 1-year hotel experience preferred
  • Customer Service experience
  • Ability to handle cash
  • Repetitive motions of standing up and moving about the facility, prolonged standing, sitting or walking based on guest needs
  • Must have the ability to work with minimal supervision
  • Must be able to work night shift (11 PM - 7 AM)

The Gateway Hotel & Conference Center is an Equal Opportunity Employer.

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