Intake Triager

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma’s Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals

• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays 

Job Summary

As an Intake Triager at AmeriPharma, you will be responsible for triaging calls into the pharmacy, answering intake inquiries, and triaging incoming faxes to the Intake Department. The incumbent will report to the Intake Supervisor.

Schedule Details 

• In-Person (Orange, Ca)
• Monday-Friday 9:30am-6:00pm 

Duties and Responsibilities 

• Data Entry
• Answer calls/triage caller and or transfer to correct department
• RX Transfers (prescription transfers out to other pharmacies)
  
• Create new patient profile
• Complete patient demographic/order tabs
• Assign related medication referral information
• Assign to Intake Coordinator to process]
• Answer Intake department emails/inquires
• Request/Follow up on missing clinical documents needed to complete Intake referral process
• Create/Edit New Physician profiles, verify contact information, obtain NPI #
• Triage - AmeriPharma Incoming Fax
• Review each fax, assign to the current patient profile, and notify all related departments
  needed
• Manage/Update/Edit - Intake New Referral Excel
• Intake back up support whenever needed

Required Qualifications 

• Excellent customer service skill
• Solid communication skills
• Office Experience
• Microsoft Office proficiency

Education and Experience Requirements 

• High School Diploma or Equivalency 

Preferred Qualifications 

• Specialty Pharmacy experience 

AmeriPharma’s Mission Statement 

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statements 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.