Corporate Slot Performance Manager

4 weeks ago

Chandler, United States Gila River Gaming Enterprises Inc. Full time
Job DescriptionJob Description

Close Date: May 27th, 2024 at 4:00PM (PST)

Salary: DOE

This position will oversee slot performance, data analytics, and project execution across all sites with a focus on quality assurance and continuous improvement in: profitability, process, strategy, execution, product mix, pricing, and placement. Ensuring compliance with all regulatory and enterprise policies and procedures, as well as demonstrating the GILA WAY.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Promotes and provides excellent guest service experiences to both internal and external guests.

· Advisory to the Corporate Director of Slots to aid in developing and ensuring execution of departmental strategy and budgetary goals.

· Assist with CAPEX/OPEX, financial pre-planning, budgeting, procurement, to ensure alignment.

· Oversee slot performance, data, analytics, project execution to ensure profitability and asset protection.

· Ensure product mix, pricing, placement, are continually optimized.

· Evaluate and track leased machines and margins.

· Provide machine/progressive configuration for projects by analyzing PAR sheets and vendor recommendations.

· Assist with managing vendor relationships and provide performance data as needed.

· Provide investigate responses for slot variance findings and yearly adjustments.

· Maintain records for lease agreements and update lease/lease % fee logs.

· Instruct and develop site leadership to embrace a data-driven operational strategy to build the teams’ technical skillset(s).

· Performs other special projects and duties as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities as instructed by the Corporate Director of Slots in accordance with the organization’s policies and applicable laws. Responsibilities include: training employees, planning, assigning, and directing work as requested by the Corporate Director of Slots; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

1. High School Diploma or Equivalent required. Bachelor’s Degree in Management/Business Administration or other business related degree preferred.

2. Solid understanding of slot KPI performance metrics, and optimization activities.

3. Strong written/oral communication and presentation skills.

4. Experience preparing reports and presenting to senior management.

5. Highly-proficient with Excel pivot tables. Experience working with business intelligence tools such as Tableau, SAS, Insight 24, Cognos preferred.

6. Ability to perform the GILA WAY which is as follows; Greet our guest, interact positively with our guest, Listen Actively to our guest, Appreciate our guest

7. Ability to follow directions and work independently and/or remotely.

8. Ability to work quickly and thoroughly.

9. Must possess strong attention to detail, excellent customer service skills, strong organizational skills, telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.

  1. Ability to establish and maintain effective working relationships as well as to gain the cooperation of patrons, employees, and fellow staff members.
Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

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