Front Desk Agent, Fall River Resort

4 weeks ago

Estes Park, United States Grand Heritage Hotel Group Full time
Job DescriptionJob Description


$18/hr Front Desk Agents - Estes Park

Fall River Village is a luxury mountain resort destination with a mix of 86 vacation cabins, condos, and townhomes located in Estes Park Colorado. Our event center, SkyView at Fall River Village will provides the ability for our guests to host an event of up to 115 people in a sophisticated modern mountain setting with spectacular views.

Responsibilities:

Key responsibilities of a Front Desk Agent include:

  • Checking guests in and out of the hotel in an efficient, courteous and professional manner
  • Ensuring that special requests are noted and fulfilled
  • Communicating with all departments regarding in house VIPs and any special requests/needs
  • Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
  • Interacting with crew members in a professional manner, assisting other departments with necessary information
  • Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
  • Managing and resolving all guest complaints and compliments in a professional and courteous manner
  • Listening and responding to guest inquiries using a positive, clear speaking voice
  • Maintaining an up to date working knowledge of all property amenities as well as any special events

Job Requirements:

The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

The minimum qualifications for this position are:

  • High school degree or equivalent
  • Strong computer skills
  • Pleasant telephone demeanor
  • Opera experience preferred
  • Ability to handle stressful situations in a calm, professional manner
  • Ability to stand, walk and move around during the entire shift
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice


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