Job DescriptionJob DescriptionAs a valued member of our team, the IT Generalist II at our ready-mix concrete company, you will oversee information systems planning, implementation, and administration across various IT functional areas in both plant and office settings. Collaborating with end-users, you will diagnose and resolve technical issues related to hardware, software, and networks, ensuring efficient IT operations. You will analyze business needs and contribute to selecting and configuring IT hardware and software to support internal business processes. Your responsibilities include maintaining detailed documentation of IT systems methodologies, processes, and specifications, as well as assisting with the planning and scheduling of IT initiatives. You will install and configure network infrastructure, monitor network performance, and implement basic security measures to protect systems, networks, and data. Additionally, the role requires occasional physical activities such as climbing ladders and lifts while working at plants and other company locations.

Pay: $39.00-$45.00 per hour based on experience.

Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Benefits

• PPO/HMO Health Insurance, Medical, Dental, Vision, Life
• PTO (Paid Time Off)
• 401k Retirement Plan
• Overtime pay
• Direct Deposit
• Employee Assistance Program

Essential Functions:

• Diagnose and resolve technical issues related to hardware, software, and networks for end-users.
• Provide on-site and remote technical support to ensure seamless IT operations.
• Manage and maintain IT systems, including servers, workstations, and network devices.
• Perform routine system updates, patches, and backups to ensure optimal performance and security.
• Install, configure, and maintain network infrastructure, including LANs, WANs, and wireless networks.
• Monitor network performance and troubleshoot connectivity issues.
• Assist in the planning and implementation of IT projects and initiatives.
• Collaborate with various departments to understand business needs and develop IT solutions.
• Maintain detailed documentation of IT methodologies, processes, and system configurations.
• Ensure compliance with IT policies, procedures, and security standards.
• Conduct training sessions for end-users on new systems, software, and IT best practices.
• Develop and update training materials and user guides.
• Implement basic security measures to protect IT systems, networks, and data.
• Ensure that backup strategies and recovery plans are up to date and effective.
• Oversee the installation, configuration, and maintenance of hardware and software.
• Utilize hand and power tools to repair/assemble equipment.
• Physical capability to perform tasks such as climbing ladders and lifts.
• Manage inventory and procurement of IT equipment and software licenses.
• Perform physical tasks such as climbing ladders and lifts to access and service IT equipment at plants and other company locations.
• Ensure IT equipment is properly installed and maintained in various environments.
• Analyze business processes and provide recommendations for IT solutions to enhance efficiency and productivity.
• Work with stakeholders to identify and implement technology improvements.
• Perform other duties as assigned by management.

Non-Essential Duties:

• Identify and suggest possible improvements on procedures.

Core Competencies:

• Strong problem-solving and analytical skills.
• Proficiency in hardware and software troubleshooting.
• Expertise in network configuration and monitoring.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong understanding of IT security practices and data protection.
• Experience with IT service management frameworks (ITSM)
• Knowledge of system administration and maintenance.
• Ability to document technical processes and configurations clearly.
• Proficiency in end-user training and support.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with business analysis and process improvement.
• Use of hand and power tools to repair/assemble equipment.
• Physical capability to perform tasks such as climbing ladders and lifts.
• Adaptability to work in both office and plant environments.

Travel Required:
Requires a valid Class C drivers license. This position is required to travel to other local plants and locations up to 40% of time and travel overnight up to 15% of the time.

Preferred Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 4+ years of experience in IT support, system administration or network management.
• Experience in a manufacturing or industrial environment, particularly in the ready-mix concrete industry.
• Proficiency with Windows operating systems.
• Experience in conducting end-user training and developing training materials.
• Proven ability to manage IT projects and initiatives effectively.
• Experience with electrical principles, circuits, components, and safety.
• Knowledge of BI tools such as Crystal Reports.
• Knowledge of structured cabling systems.
• Knowledge of VMware, Citrix, and Firewalls.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, smartphones, photocopiers, filing cabinets and scanners. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times. Must be able to climb concrete plants to perform IT related tasks such as installing and/or adjusting Security Cameras, install or troubleshoot Wireless Access Points, or simply run wires.

This Organization Participates in E-Verify
Esta Organizacion Participa en E-Verify

Bristol Management Services, Inc. is an EEO/AA (equal opportunity/affirmative action) company and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.

Bristol Management Services, Inc. es una compaa EEO/AA (igualdad de oportunidades/accin afirmativa) y no discrimina por motivos de raza, color, religin, credo religioso, sexo, orientacin sexual, identidad o expresin de gnero, origen nacional, ascendencia, edad, condicin fsica odiscapacidad mental, condicin mdica, informacin gentica, estado civil o familiar, estado militar o de veterano, o cualquier otra caracterstica protegida por la ley federal, estatal o local en los programas o actividades que opera.

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