Travel Manager

2 months ago

Cleveland, United States Flexjet Full time
Job DescriptionJob Description

Flexjet is currently seeking a Travel and Logistics Manager to join the Operations team in our Global Command Center located at our headquarters located in Cleveland, Ohio. This position will be responsible for every aspect of managing a growing team of aviation professionals responsible for crew, administrative, and training travel reservations both domestically and internationally, while also ensuring organizational budget adherence and service level goals are achieved. The Travel and Logistics Manager will report to the Director of Logistics.

DUTIES & RESPONSIBILITIES
• Conduct interviews and support the Human Resources team in onboarding new hires.
• Assist in new employee training programs to facilitate smooth integration into the team.
• Create and update departmental training manuals to ensure accuracy and relevance.
• Manage timecards, schedules, and PTO, (Paid Time Off), requests to ensure efficient operations.
• Continuously monitor team performance and update daily KPI reports.
• Administer warning reports, commendations, and annual employee performance evaluations.
• Facilitate employee development initiatives to enhance skill sets and career growth.
• Coordinate and lead departmental staff meetings to align team goals and objectives.
• Attend vendor meetings to foster productive relationships and manage supplier interactions.
• Partner with departments across the Global Command Center to tackle operational challenges and achieve collective goals effectively.
• Explore innovative strategies to enhance the Quality of Life (QOL) for flight crews.
• Oversee and effectively resolve logistical concerns raised by Flexjet crew members.
• Create and deliver PowerPoint presentations to groups exceeding 20 participants during new hire
orientation sessions.
• Negotiate airline and rental car agreements and ensure team compliance with contract terms.
• Partner closely with Flexjet’s travel management company to uphold the excellence of the Logistics’
program concerning airline and rental car transactions.
• Collaborate with the IT department to drive enhancements to current programs, maximizing
employee efficiency.
• Maintain and update department databases.
• Prepare month-end financial reports and collaborate closely with Finance to analyze budget variances.
• Offer strategic recommendations to Global Command Center leadership aimed at enhancing process efficiency, identifying cost-saving opportunities, and achieving operational excellence.
• Execute special projects assigned by the Director of Logistics to further departmental objectives.

EDUCATION & EXPERIENCE
• Bachelor’s degree in Business, Hospitality and Tourism Management, or related area of study.
• Strong knowledge of SABRE or comparable GDS system required.
• Minimum 3 years of management experience and proven leadership.

REQUIRED SKILLS
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
• Must demonstrate fanatical attention to detail.
• Strong emphasis on exceptional customer service.
• Strong analytical and critical thinking skills.
• Able to productively work in a demanding environment independently, or within a team.
• Excellent verbal/written communication and problem resolution skills are required.
• Must effectively complete presentations to various audiences. (Public speaking).
• Proficiency in overseeing a diverse workforce.
• Successful candidate should be highly motivated, self-directed, proactive, and able to work effectively under time constraints and pressure situations with a positive attitude.

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